Sr. System Administrator

What Impact You'll Have

Our work depends on TS/SCI cleared Systems Administrator joining our team to Support our intelligence customer in Springfield, VA. As a System Administrator (College Desktop Support), you will be responsible for providing excellent technical support to NGA College end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.

What You'll be Owning

• Serve as an NGA College Liaison for all NGA events involving UDS IT equipment and/or requiring UDS support.
• Independently develops technical solutions for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.
• Provide troubleshooting support for systems hardware and software issues that are highly complex.
• Performs advance software installations and upgrades to operating systems and layered software packages.
• Apply advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
• Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.
• Leads complex data/media recoverability following a schedule of system backups and database archive operations.
• Evaluates and assesses existing systems and plans long term strategies.
• Configure and maintain networked computer systems, including hardware, system software, and applications
• Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.
• Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight from manager.
• Inventory management of UDS deployed software and end user devices
• Utilize Cisco TMS to facilitate VTC calls
• Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues
• Train end-users in the proper use of hardware and software. May training large groups of end users.
• May coach and review the work of less experienced professionals.
• May serve as a team or task leader (Not a people manager)
• May require after-hours support or weekend support for mission, program and special project support

What You Must Have

• US Citizenship and TS/SCI with ability to obtain CI Polygraph required
• 10+ years of experience 
• Certifications

Security+ or CASP
ITIL v4 Foundations

• Knowledge in one or more of the following areas:

Thin Client using Virtual Desktop Infrastructure (VDI) Technology
Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM
End User Hardware 
Thin Client, Thick Monitors, KVM's, Printers, Plotters Print Server Configurations, VOIP phone,
Desktop Image Management
Home Directory and Profile Support Services
E-mail Support Services
Software Support Services
Experience and/or knowledgeable with: Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM

• Excellent troubleshooting capabilities
• Strong communication skills
• Strong work ethic and attention to detail
• Strong writing skills (consistently document work completed)
• Strong time management skills and ability to work flexible schedules to meet job requirements
• Ability to move and lift computers, printers, monitors, and other hardware
• Team player and willing to share knowledge and learn from others to ensure team's success
• Enthusiasm and ability to adapt to new and changing technologies

What Would be Nice to Have

• BA/BS with 8 years of experience or equivalent work experience

Pay Range: At GRVTY, we understand that compensation is influenced by many factorssuch as geographic location, federal contract labor categories, wage rates, prior experience, skillsets, education, and certifications.
Were proud to offer a work environment that empowers our team to achieve a strong work-life balance. GRVTY provides competitive pay, comprehensive benefits, and meaningful opportunities for professional growth.
Our benefits package is designed to support the well-being of our employees and their families, and includes coverage in areas such as healthcare, financial wellness, retirement planning, family assistance, continued education, and paid time off.

• The pay range for this position is: $110,000 - $117,500

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