Coordinator II, Student Success & Strategic Initiatives - Monroe Community College

Function of Position:

The Student Success Coordinator is a member of the Student Success & Strategic Initiatives team and will oversee College-wide academic intervention, provide academic advising and support for special populations, and assist with data analysis and strategic initiatives. This position reports to the Associate Vice President, Student Success & Strategic Initiatives (SSSI) and requires working occasional evenings and Saturdays.

Examples of Duties & Responsibilities:

Academic Intervention

• Manage the College's early alert and caseload management tool.
• Maintain and enhance the college-wide early alert system workflows.
• Document administrative processes related to the early alert system to ensure business continuity.
• Provide training for faculty and staff.

Academic Advisement & Technology

• Collaborate with advising leadership on the advisor assignment process, advisement key process, and other Banner-related jobs.
• Advise and connect students to the appropriate resources and program support for special populations (e.g., Industry students).
• Coordinate college-wide satisfactory academic progress (SAP) processes, and respond to faculty, staff, and student questions related to SAP, as needed.

Data Analysis & Strategic Initiatives

• Analyze data, develop reports and visualizations to support persistence and retention efforts.
• Leverage college systems to promote student communication, caseload management, advising interactions, academic interventions, student connections, and retention.
• Collaborate with AVPs, deans, faculty, and staff on persistence, retention, and completion efforts.
• Other duties as assigned.

Secondary Functions:

• Attend meetings as required and represent the SSSI team.
• Serve on college-wide committees.

MCC Expectations:

• Adheres to the College Code of Conduct.
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.
• Maintains technological competencies utilized by the College.
• Commits to the philosophy of a comprehensive community college.
• Commits to professional growth. This includes seeking ongoing training in diversity, equity, and inclusion to better serve students.

Required Qualifications:

• Bachelor's degree from an accredited institution.
• Project management experience.
• Experience working with students in a higher education setting.
• Ability to work in a collaborative manner.
• Excellent written communication skills.
• Demonstrated experience working in and fostering a diverse faculty, staff, and student environment.
• Ability to work independently.

Preferred Qualifications:

• Master's degree in education, higher education, counseling, or related field.
• Community college advising experience and understanding of college student development.
• Proven experience working with culturally, economically, and academically diverse students.
• Knowledge of EAB products, Banner, and Degree Works.
• Demonstrated excellent communication and interpersonal skills.
• Commitment to continuous professional development and training.
• Bilingual and able to read, write, and speak Spanish, or other languages, proficiently

Salary: Salary is determined based on experience, internal equity, and college budget. This position has a range of $52,000 to $60,000 and is based on the factors mentioned factors.

MCC offers a Flexible Work Policy for benefit-eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting, and compressed work schedule. The availability of flexible work arrangements varies by division, department, and position, based upon business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.

Physical Demands and Working Conditions: The physical demands and working conditions described below are representative of those that must be met by an individual to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position involves primarily sedentary work, including prolonged periods of computer use and keyboarding. The role requires the ability to communicate effectively in verbal and written form. The position may involve occasionally lifting or moving items up to 10 pounds. Work is performed in a typical office environment with no adverse conditions. Occasional travel between campus buildings or to other local or out-of-town locations for meetings or conferences may be required.

Prohibition of Remote Work Outside New York State: Remote work locations outside New York State are not authorized by the College due to out-of-state tax and regulatory implications. In limited circumstances, prompted by business or operational needs, the College may approve requests to work remotely outside of New York State, on a short-term, temporary basis.

Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College.

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