Field Service Floater

B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap® and CAPS®.

Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.bbraunusa.com

• Position Summary:

  This position will support all Aesculap repair locations throughout the U.S. It will be located in St. Louis (STL) with repair responsibilities for both STL central facility and all mobile and in-house locations; this may require between 25% to 75% travel.

  This position consists of a direct reporting structure to Field Service Manager, Midwest and a dotted line reporting to the Field Service Managers of the territory when required to work in a mobile van or in-house locations. Responsibilities include repair and/or refurbishment of surgical instruments and strong interpersonal and communication skills when representing Aesculap during customer interactions with hospital staff. It will be essential to while serving in this role, that there is proficiency in repairs to both the STL and mobile repair service standards to meet customer expectations.

  Principal Duties Responsibilities:

  • Daily repair of instruments within the Aesculap standards.
  • When working in the STL central facility, performs the essential duties and responsibilities identified in the job description for a Repair Technician at his/her current level.
  • Meet the essential duties and responsibilities
  • Introduces oneself to the key repair contacts within each hospital and presents the attributes of an Aesculap professional and Aesculap quality.
  • At the end of each day, presents to the hospital a repair contract of work performed, documentation of work performed for billing, and seeks feedback.
  • When the permanent repair technician reports for duties, ensure detailed briefing, work instructions and training support is provided.
  • Performs quality control process checks to ensure a high standard of quality.
  • Serves as the primary technical point-of-contact to the account(s) for quality, services performed, demonstrations and service levels provided.
  • Collaborates with the Manager to ensure work schedules are defined and contracted and non-contracted customer expectations are met.
  • Makes recommendation s to the Manager any changes for continued process improvement for establishment/continued long-term relationships with repair accounts.
  • Must comply with applicable ISO and FDA regulations as stated in Quality Manual
  • Must embody the Company’s Vision, Mission and Values
  • Other duties may be assigned

  Expertise: Qualifications-Experience/Training/Education/Etc

  Education/Experience:

  • Requires a High School Diploma.
  • Graduation from a trade school or an AS degree with related course work or equivalent experience.
  • Previous experience with machining or handling of delicate metal instruments is desirable.
  • Six months refurbishing experience preferred.
  • Completion of Basic Repair Training Program preferred.
  • Minimum of five years practical experience in the surgical instrumentation field.
  • Requires a thorough knowledge of machine and fabrication procedures, involving a variety of stock materials.
  • Requires knowledge of, and ability to perform finishing techniques: grinding, buffing, sandblasting, polishing, and filing.
  • Requires knowledge of, and ability to perform soldering, welding and brazing.
  • Knowledge and understanding of drafting nomenclature and ability to produce technical drawings through manual drafting and computer aided drafting (CAD).
  • Knowledge of metric and standard conversion tables.
  • Knowledge and the ability to design fixtures for machining and welding application to complete projects.

The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate.

It is an essential function of this position for an employee to be present and in-person at the physical site(s) of our customers and potential customers. Many of our customers and potential customers are in clinical settings, including, but not limited to, hospitals, clinics, and other health care clinics (hereinafter, “Healthcare Customers”). Many of our Healthcare Customers require outside vendors like us to present proof that they have certain requisite vaccinations and immunizations, including, but not limited to, vaccinations against COVID-19 and seasonal influenza, before being granted entry into the Healthcare Customers’ clinical settings. To gain access to our Healthcare Customers clinical settings, field sales, field service, and other customer facing professionals are required to register with the vendor credentialing organization associated with the Healthcare Customers, complete the Healthcare Customers’ required process, and undergo a series of clearances. Vendor credentialing clearances include, but are not limited to, a national criminal background check, drug screening, and immunizations as determined by the vendors, which may include, but are not limited to, Influenza, Hepatitis B Virus, and COVID-19. You must fully comply with the requirements of the Healthcare Customers in your region, including any necessary proof of any vaccination. As such, all individuals in this position assigned to a Healthcare Customer with a COVID-19, Influenza, Hepatitis B Virus, or other vaccination requirement must be fully vaccinated and/or immunized in accordance with the Healthcare Customers’ requirements. B. Braun Medical North America Companies complies with the Americans with Disabilities Act (ADA) and applicable laws, and on receipt of an accommodation request will engage in the interactive process to assess possible reasonable accommodation options, if any, consistent with the ADA and applicable law.

B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com.

Through its “Sharing Expertise®” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.

We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Know Your Rights: Workplace Discrimination is Illegal, click here.

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