Community Pharmacy Assistant

Department:         Community Pharmacy
Reports To:          Pharmacist In Charge       

SUMMARY
The Pharmacy Assistant/Clerk/Delivery Person is responsible for completing the transaction process for customers in a friendly, accurate and timely fashion. He/she will also be responsible for many of the day-to-day operations of the pharmacy and professionally interacting with patients and other Health System Staff. He/she will also have to deliver medications to patients within the city limits of Pine City.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (others may be assigned)

Professional Service

• Positively greet and engage all patients and customers as they enter the pharmacy or on the telephone
• Be able to communicate refill requests from patients to the technicians or pharmacists
• Properly respond to or triage questions from patients, customers, coworkers or other Health System staff, whether via phone or face-to-face

• Ability to key sales into cash register
• Ability to collect payment and properly give proper change to patient
• Properly package final product to be given or mailed to patient. This includes verification of correct patient by using at least 2 pieces of demographic information(i.e. name, date of birth, phone number, address, etc.). Employee will not offer this information, but rather have patient confirm his/her information
• Obtain signatures as required by pharmacy, i.e. credit card authorizations, prescription pick-up, non-safety cap designation, methamphetamine precursor sales
• Understand methamphetamine precursor laws and be able to process sale of these medications
• Be able to maintain a neat, organized drawer and an accurate count in register
• Be able to count down and balance drawer at end of shift

• Use his or her pharmaceutical knowledge to help pharmacist ensure each patient is receiving a  safe and affordable medication
• Accurately triage questions from providers and patients

• Accurately receive, unpack, and check merchandise to ensure it is received properly and in acceptable condition
• Separate and place invoices in proper location
• Manage shelves to ensure expired medications are removed and designated to be sent to appropriate company for return/credit
• Help maintain inventory of over-the-counter (OTC) items and be able to help patients locate them on shelves
• Update electronic OTC pharmacy inventory as necessary
• Be able to look-up and order OTC medications we do not currently stock
• Monitor patients and customers in store to prevent loss 

• Help maintain overall neatness of entire pharmacy to help create a professional workplace environment
• Maintain neat working environment to help ensure accurate completion of transaction
• Help ensure areas visible to patient are dusted regularly and floors are kept clean and free of garbage
• Ensure completed prescription drawers are dusted and presented in a clean, organized fashion
• Help with ordering/stocking of caps, vials, labels, bags, paper, and other office supplies
• Organize, display and clean OTC shelves
• Helps to file, sort and organize hard copy prescriptions for storage/disposal