Service Tech - Level II

Purpose:

This job description outlines the responsibilities and duties of a Level II Technician, noting that additional reasonable tasks may be required to meet company goals. By signing, you confirm you can perform the duties, possess the skills, and meet the physical requirements listed.

Job Summary:

The Level III Technician maintains and monitors NetPlanner’s tech environment, manages tech inventory, provides second-level support to users, and ensures customer satisfaction with timely, courteous responses. They proactively monitor systems, troubleshoot issues, and may lead projects as needed.

Duties and Responsibilities:  

• Conducts field training and second-level issue evaluation  
• Communicates problem status and feedback to customers/management  
• Escalates unresolved issues, collaborating with project managers or vendors  
• Identifies recurring issues and suggests improvements  
• Monitors and administers systems, maintains tech inventory, and leads projects
• Essential Job Functions and Tasks:  
• Stand for up to 8 hours, bend, stoop, climb, and lift up to 50 lbs (with assistance over 50 lbs)  
• Reach overhead, read technical docs, and use tools with good hand-eye coordination  
• Strong organizational skills, punctuality, and ability to work under pressure  
• Basic accounting knowledge

Safety Responsibilities:  

• Follow safety rules, use equipment properly, report unsafe conditions, and confirm safe procedures with supervisors

Additional Requirements:  

• Adhere to company policies and performance standards

Reporting Relationships:  

• Reports to the Project Manager, collaborates with Operations, Sales, and vendors

Educational/Experience Requirements:  

• High school diploma or GED  
• 4 years of business tech support experience or a 2-year college degree

Join a team that invests in you! ESOP ownership, 401(k) match, medical & dental coverage, paid time off, holiday pay, and more. We’re an Equal Opportunity Employer and federal contractor committed to fair, merit-based hiring.