Emergency Department Unit Coordinator/Registration Associate

Department: Emergency Department
Reports To:  Director of Emergency Services

SUMMARY
The individual in this position works under the direction of an RN.  She/he is responsible for computer functions such as data entry, MnTrac updates, Excellian ADT functions. They are responsible for registering patients in a timely and accurate manner while maintaining established guidelines in regard to governmental mandates and customer service initiatives.  Collects patient payments as needed.  Greets and welcomes patients upon arrival, maintains high visibility and availability at entrance and waiting room.  This individual will order supplies and assist in cleaning and stocking.  The individual in this position will also perform some delegated functions such as patient safety monitoring, respond to call lights, specimen transportation, room and equipment cleaning.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Possesses excellent verbal, written and telephone communication skills so as to ensure accurate transmission of information within the ED setting, to other departments, and to outside agencies and physicians.
• Responsible for accurate patient admission, discharge and transfer documentation, and other clerical functions with minimal supervisory review.
• Registration of patients, obtain all necessary demographic and payer information, including group and contact numbers, type of insurance, subscriber name, employer information, personal financial information and home clinic. Perform insurance verification, obtain signatures on all forms related to admission / visit.
• Requires Knowledge, Skills and Abilities of: 

• • Payer requirements

  • General admitting practices

  • On-line verification tools

• Acts as hospital operator, switchboard to relay incoming calls to the hospital.
• Demonstrates knowledge of safety issues, contributes to a safe work environment.
• Utilizes office equipment including; computer, printer, copier, fax, and telephone and radio systems.
• Performs general housekeeping duties that are specific to the Emergency Department.  Cleans clinical equipment and rooms.  Assists in the ordering and stocking of equipment, linen and dietary supplies.
• Work as a collaborative member of the ED team.  Demonstrates the ability to perform accurately and maintain composure while in a stressful environment.  Demonstrate the ability to adjust to increased volume and activity.
• Knows and understands role in disaster plan, fire plan and emergency codes.
• Attends certification required classes, department meetings and education meetings.
• Supports the policies and procedures of the organization and the standards of The Joint Commission as required for full accreditation.  Supports The Joint Commission objectives.
• Considers age-related factors in care, treatment, education, and evaluation of patients ranging from neonates, pediatrics, adolescents, adults, and geriatrics.  Applies knowledge of age-related factors appropriately in accordance with professional standards and departmental policies and procedures.

EDUCATION and/or EXPERIENCE
Minimum of 6 months related experience in a fast-paced, professional environment. Proficient in computer use including internet services and word processing.  Proficiency in medical terminology and use of the electronic medical record preferred.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is occasionally required to walk, reach with hands and arms, and taste or smell.  The employee is regularly required to hear verbal communication - sometimes several pieces of information simultaneously - and to talk.  The employee must frequently lift and/or move up to 20 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

Welia Health is an equal-opportunity employer.