Customer Engineer
$70,000 - $100,000 yearly
- W-NeWeb Corporation (WNC)
- Branchburg, NJ, United States
- Aug 21, 2026
Job Description
*Company Overview*
W-Neweb is a leading product design and manufacturing company specializing in communications technology. With a strong global presence and a focus on innovation, W-Neweb delivers high-quality solutions across RF antenna design, hardware, software, and system integration to customers worldwide.
*Job Summary*
We are seeking a motivated Customer Engineer to join our dynamic team! An individual should feel comfortable working directly with the customer and translating the customer's requirements to our Engineering team in Taiwan. He/she should be able to capture/collect device logs, troubleshoot field issues, and work with internal teams to develop first-level diagnostics and provide a course of action. Individuals should also be capable of hands-on work, building and maintaining a test rack in the lab.
And candidate with broad and deep technical knowledge in DOCSIS Network, streaming video, 4G/5G cellular and WiFi in the consumer electronic field
*Duties and responsibilities*
* Collaborate with R&D and QA team to design, optimize, test and launch DOCSIS Customer Premise Equipment (CPE)
* Support product technical acceptance and certification
* Operate, configure Cable Modem Termination Systems (CMTS), cable modems and related headend/edge equipment
* Analyze and resolve complex DOCSIS related issues to reduce customer downtime
* Understand about IPTV, video delivery systems, and CDN infrastructure
* Write Product Test Plan for our WiFi, DOCSIS Network, Video streaming, Cellular, WiFi product, Network product.
* Provide and improve automation test items request to improve efficiency and reduce human intervention time
* Engaging with product group in L2 and L3 level problem escalation
* Frequent vendors and customer meetings and visits for product feedback and future opportunities
* Provide technical post-sales support to R&D team
* Work with R&D and DQA/SQA teams to ensure features delivery/inclusion.
* Adhere to bug tracking process per corporate product development lifecycle
*Requirements and qualifications*
* BS/MS degree in Computer Science, Electrical Engineering or a related 5+ years of work experience
* Knowledge in Window, Linux, Virtual Machine and/or Docker/Container is a plus
* Experience in TCP/IP V4/V6 network and basic knowledge in test automation operation/framework are required
* Able to demonstrate scripting skills in shell, and batch scripts
* Team players being able to adapt to multicultural environments
* Willingness to learn and explore new technologies
* Big plus with experience in wireless and wired telecommunication industry
* Hands on testing with DOCSIS 3.1 and later
* Hands on testing with Fiber
* Hands on debugging with Video Streaming commercial devices
* Includes fixed and mobile broadband, cellular (LTE, 4G/5G), WiFi LAN (802.11ac, 802.11ax,…) and PAN
* Hands on experience in commercial tools – network, OctoScope, mobile, field, diagnostics, logging, automation, E2E such as QXDM, PCAP, Wireshark,….
* Knowledge and experience with carriers’ certification and technical approval process from US carrier (Comcast, Cox Communication, Verizon, AT&T, T-Mobile, Sprint, etc.)
* Willing and able to travel
* Ability to work in a team as well as an individual contributor when necessary
* Out of the box thinking. Critical thinker and problem-solving skills
* Ability to provide alternative solutions to achieve goals in a dynamic environment
* Analytical skills & attention to details
* Ability to work under pressure and maintain deadlines
* Good time-management skills
* Great interpersonal and communication skills
Pay: $70,000.00 - $100,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Referral program
* Vision insurance
Education:
* Bachelor's (Required)
Experience:
* Computer Services: 5 years (Required)
Ability to Commute:
* Branchburg, NJ 08876 (Preferred)
Ability to Relocate:
* Branchburg, NJ 08876: Relocate before starting work (Preferred)
Work Location: In person
W-Neweb is a leading product design and manufacturing company specializing in communications technology. With a strong global presence and a focus on innovation, W-Neweb delivers high-quality solutions across RF antenna design, hardware, software, and system integration to customers worldwide.
*Job Summary*
We are seeking a motivated Customer Engineer to join our dynamic team! An individual should feel comfortable working directly with the customer and translating the customer's requirements to our Engineering team in Taiwan. He/she should be able to capture/collect device logs, troubleshoot field issues, and work with internal teams to develop first-level diagnostics and provide a course of action. Individuals should also be capable of hands-on work, building and maintaining a test rack in the lab.
And candidate with broad and deep technical knowledge in DOCSIS Network, streaming video, 4G/5G cellular and WiFi in the consumer electronic field
*Duties and responsibilities*
* Collaborate with R&D and QA team to design, optimize, test and launch DOCSIS Customer Premise Equipment (CPE)
* Support product technical acceptance and certification
* Operate, configure Cable Modem Termination Systems (CMTS), cable modems and related headend/edge equipment
* Analyze and resolve complex DOCSIS related issues to reduce customer downtime
* Understand about IPTV, video delivery systems, and CDN infrastructure
* Write Product Test Plan for our WiFi, DOCSIS Network, Video streaming, Cellular, WiFi product, Network product.
* Provide and improve automation test items request to improve efficiency and reduce human intervention time
* Engaging with product group in L2 and L3 level problem escalation
* Frequent vendors and customer meetings and visits for product feedback and future opportunities
* Provide technical post-sales support to R&D team
* Work with R&D and DQA/SQA teams to ensure features delivery/inclusion.
* Adhere to bug tracking process per corporate product development lifecycle
*Requirements and qualifications*
* BS/MS degree in Computer Science, Electrical Engineering or a related 5+ years of work experience
* Knowledge in Window, Linux, Virtual Machine and/or Docker/Container is a plus
* Experience in TCP/IP V4/V6 network and basic knowledge in test automation operation/framework are required
* Able to demonstrate scripting skills in shell, and batch scripts
* Team players being able to adapt to multicultural environments
* Willingness to learn and explore new technologies
* Big plus with experience in wireless and wired telecommunication industry
* Hands on testing with DOCSIS 3.1 and later
* Hands on testing with Fiber
* Hands on debugging with Video Streaming commercial devices
* Includes fixed and mobile broadband, cellular (LTE, 4G/5G), WiFi LAN (802.11ac, 802.11ax,…) and PAN
* Hands on experience in commercial tools – network, OctoScope, mobile, field, diagnostics, logging, automation, E2E such as QXDM, PCAP, Wireshark,….
* Knowledge and experience with carriers’ certification and technical approval process from US carrier (Comcast, Cox Communication, Verizon, AT&T, T-Mobile, Sprint, etc.)
* Willing and able to travel
* Ability to work in a team as well as an individual contributor when necessary
* Out of the box thinking. Critical thinker and problem-solving skills
* Ability to provide alternative solutions to achieve goals in a dynamic environment
* Analytical skills & attention to details
* Ability to work under pressure and maintain deadlines
* Good time-management skills
* Great interpersonal and communication skills
Pay: $70,000.00 - $100,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Referral program
* Vision insurance
Education:
* Bachelor's (Required)
Experience:
* Computer Services: 5 years (Required)
Ability to Commute:
* Branchburg, NJ 08876 (Preferred)
Ability to Relocate:
* Branchburg, NJ 08876: Relocate before starting work (Preferred)
Work Location: In person