Manager, EHR Applications-Patient Access

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Manager, EHR Applications, is a member of the Beth Israel Lahey Health, Inc. (BILH) IT Service Line Leadership team responsible for the development, implementation, and maintenance of assigned patient care/clinical applications and/or administrative applications. The Manager provides direct supervision to staff promoting collaboration, ensuring customer satisfaction, and resulting in strong team cohesion and positive morale. Works with BILH leaders to prioritize needs and provide value. Oversees the Electronic Health Record (EHR) service management assuring SLAs for incidents are met and project timelines and deliverables are achieved. Possesses a strong understanding of the EHR systems and healthcare landscape. Manages with financial responsibility and adherence to the BILH IT mission and vision.

Job Description:

Essential Duties & Responsibilities including but not limited to:

1.    Manages execution of work set by IT Senior Leadership to support the mission and vision of overall health IT application management to foster a business-oriented culture and mindset driven by continual service improvement techniques. 
2.    Manages the implementation of EHR applications and solutions. Contributes to strategic direction and oversight for the design, development, operation, and support of EHR systems that fulfill business needs. 
3.    Champions relationships between IT and BILH leadership through clear communication and alignment of EHR goals to advance safe, quality-driven clinical care.
4.    Contributes to the success of BILH IT by assuring excellent customer service and adherence to SLAs. Assures a culture of continuous improvement and maintains connections with leadership. 
5.    Responsible for resource allocation within the direct organization chart. Partners with Directors & EHR leaders to understand impact prioritization, level of effort related to projects and objectives, and current workload of direct reports. 
6.    Directly supports EHR application projects, daily operations, and break-fix issues.
7.    Monitors dept. functions ensuring services are compliant with professional standards and state/federal regulations. 
8.    Works with EHR Directors to provide education/training to the staff for EHR systems. Manages contract staff when necessary.
9.    Serves on hospital planning & policymaking committees; assures EHR function matches BILH policies. 
10.    Additional leadership functions/roles may be assigned: Project Roles; Key contact/liaison for IT vendors, Hospital, or BILH Departments. 
11.    Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action, and performance reviews. Direct Reports: More than 7 Indirect Reports: None

Competencies:

• Decision Making: Ability to make decisions that are guided by precedents, policies, and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
• Problem Solving: Ability to address problems that are highly varied, complex, and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
• Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. The Manager/Director provides broad guidance and overall direction.
• Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
• Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families, and external customers.
• Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices, and policies with the ability to use them in complex varied situations.
• Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
• Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Minimum Qualifications:

Education:

High School diploma or GED required. Bachelor's degree in Computer Science, Business, Healthcare, or related field preferred.

Licensure, Certification & Registration:

N/A

Experience:

• 5-8 years related work experience required in proven experience (demonstrating career progression) working in an IT Dept. or software vendor organization within the healthcare industry.
• 2+ years of leadership and staff management experience and 1-3 years of supervisory/management experience required.

Skills, Knowledge & Abilities:

• Ability to successfully manage a team of IT staff both in person and remotely.
• Ability to lead application teams in a multi-hospital health system.
• Ability to manage small to medium-complex software configuration projects.
• Knowledge of computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.

Preferred Qualifications & Skills:

Epic Software exp/certifications with Epic modules: Radiant, Cupid & Willow, Beacon, Phoenix & Beaker.

 

 

Pay Range:

$139,360.00 USD - $174,720.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. 

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled