Position Summary
The Manager of Case Management & Social Services is responsible for the overall leadership, management, and daily operations of the Case Management and Social Services departments. This position provides strategic and operational oversight to ensure the delivery of high-quality, patient-centered care coordination, discharge planning, utilization management, and psychosocial services across the continuum of care. The Manager collaborates with physicians, nursing leadership, ancillary departments, post-acute providers, and community agencies to promote safe, timely, and efficient patient transitions while supporting regulatory compliance, quality outcomes, and financial stewardship.
The Manager oversees a multidisciplinary team of registered nurse case managers, licensed clinical social workers, social workers, case management assistants, and other support staff. Responsibilities include supervising departmental operations, developing and implementing policies and procedures, monitoring key performance indicators, managing departmental budgets, ensuring compliance with federal, state, and accreditation standards, and fostering a culture of collaboration, accountability, and continuous improvement.
This role is instrumental in reducing avoidable hospital days, improving patient flow, minimizing readmissions, optimizing resource utilization, and enhancing the patient and family experience. The Manager serves as a key leader in interdisciplinary care coordination, utilization review, complex discharge planning, population health initiatives, and value-based care strategies. The position also works closely with executive leadership to achieve organizational goals related to quality, patient safety, operational efficiency, regulatory compliance, and financial performance.
The Manager of Case Management & Social Services promotes professional development, staff engagement, and evidence-based practice while ensuring equitable access to healthcare resources and advocacy for patients and families. This leader is expected to maintain strong relationships with skilled nursing facilities, home health agencies, hospice organizations, community resources, behavioral health providers, and payer organizations to facilitate seamless transitions of care and improve health outcomes.
What You'll Do (not all inclusive)