Job title IT Business Support Liaison About Sagility Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
The Business Support Liaison (BSL) will provide ratio-specific support through the duration of the ramp from July 20th, through December 8th, or thereafter to provide proper Vendor-level support including, but not limited to, fulfilling ramp down activities.
Job title:IT Business Support Liaison
Job Description:Mandatory Skills:- IT service and support management.
- Contact Center process and support knowledge.
- High degree of customer service skills.
- High degree of communication and project management skills.
- Sense of urgency and ability to influence and negotiate.
- Ability to quickly analyze issues and determine a root cause.
- Ability to manage multiple issues and prioritize appropriately.
Preferred Skills:- Preferred background in contact center operations.
- Intermediate to Advanced understanding of Microsoft Windows, Microsoft Office (high Excel utilization), user settings/preferences, and other common productivity tools.
Roles & Responsibilities:Responsibilities include, but are not limited to:
- Act as the site-level systems and ID contact between Sagility and client.
- Administer multi-factor authentication to the client network.
- Provide troubleshooting assistance to Agents/Representatives.
- Coordinate Agent/Representative ID tracking and issuance.
- Other operations analyst support and reporting activities needed and requested by the Operations Manager.
Location:Work@Home USAUnited States of America