Position does not offer immigration sponsorship or support, including F-1 STEM OPT extension support Manages data operations solutions and services, and acts as the primary contact for Data Operations Center stakeholders / internal customers / clients regarding daily service delivery and overall satisfaction. Establishes and maintains quality standards for existing products and services.
What you will do - Developing intelligent, insightful reporting on the key drivers of our business and our ability to orchestrate customer success
- Partnering with internal stakeholders across Data Operations Center ecosystem and disciplines to share findings from deep dive analysis, particularly opportunities for quality improvements and cost savings
- Present recommendations to leadership that drive improvement of the data quality customer experience and overall health of Data Operations Center operations
- Drive effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format
- Partner with internal teams on enterprise growth initiatives by providing pro-active analysis and recommendations that align to Operations initiatives
- Demonstrate leadership capabilities to junior team members
- Collaborating with Operations Management teams to implement solutions that enrich customer experience
What experience you need - Must have a Bachelor's degree (Technology and/or Data Analytics field preferred)
- Minimum 5-7 years of related Data Quality and/or Data Analysis experience.
- 4+ years of Project management experience
- 4+ years of Pyramid and Spotfire application experience needed
- Demonstrated proficiency with Microsoft Office suite/Google Suite
- Thorough understanding of the enterprise applications and the ones the team utilizes
- High performance track record
- Must possess strong analytical thinking skills
- We believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday-Thursday), paired with Friday Flexibility to wrap up your week remotely.
What could set you apart - Ability to dissect complex issues, identify root causes and suggest immediate
- Demonstrated leadership abilities
- Proven decision making skills
- Team Leader
- Demonstrated ability to solve unique client complex issues
- Excellent time management and organizational skills
- Strong verbal and written communication skills
- Strong decision making and analytical abilities
- Strong presentation skills
- Ability to successfully juggle multiple projects concurrently