GBH enriches people's lives through programs and services that educate, inspire, and entertain, fostering citizenship and culture, the joy of learning, and the power of diverse perspectives.
At GBH, we believe in the advantages of coming together to build community, mentor and learn from colleagues, and connect more deeply with our mission. As a result, the majority of our staff are hybrid and work both from home and onsite. Our current hybrid approach requires staff to work onsite a minimum of two days each week, every Tuesday and Wednesday, Hybrid staff are also welcome to come in additional days each week or may be asked to come in on other days by their manager.
DEPARTMENT OVERVIEW
The Development Division is responsible for raising funds from individuals and institutions. It plays a vital role in helping to finance broadcast, video, digital, and audio programs, including celebrated dramas, investigative journalism, documentaries, children’s media, podcasts, and other local and national programming in the public media system. This is a transformative period for GBH, as it navigates profound changes in its business model, driven by the changing media landscape and evolving sources of revenue. GBH is celebrating its 75th anniversary in 2026, and has just launched a comprehensive campaign that will position us solidly for the next chapter of our storied history as a local and national leader in public media.
The Operations team within the division plays a critical role in streamlining processes, leveraging technology, and providing essential support services that enable the department to effectively cultivate, solicit, and steward individuals and foundations supporting GBH.
Reporting to the Director of Development Operations and working closely with the Operations Manager for Membership, the Development Operations Assistant, Membership will support the day-to-day operations of the Membership department. The Membership team enables the WGBH Educational Foundation to fulfill its public media mission by raising contributions from individuals for TV, radio, and digital programming, as well as for special projects at GBH, the Cape & Islands Radio Station (CAI), and New England Public Media (NEPM). This position will perform a variety of data entry related tasks. Primary responsibilities include cash management, gift processing and revenue allocation, report execution, support of email communications, and other data entry and hygiene projects as assigned.
RESPONSIBILITIES
Enter high volumes of daily donations (checks, credit cards, wire transfers) into CRM, ROI Solutions’ RevCRM. Code gifts to allocate revenue appropriately and communicate information to Finance colleagues for accurate reconciliation efforts.
Manage matching gift portals and enter donations on corresponding accounts in our CRM.
Work with our door-to-door canvassing team to manage cash receivables and reconciliation.
Support the growing National Digital Fundraising team with their non-digital donation entry (checks, wire transfers) into CRM, Microsoft Dynamics. Code gifts to allocate revenue appropriately and communicate information to Finance colleagues for accurate reconciliation efforts.
Serve as point of contact for the Audience Member Services team on questions and requests relating to revenue reconciliation, data hygiene and management, and GBH event registration needs.
Create and update donor profiles to ensure up-to-date contact information and communication preferences.
Assist the Operations Manager in executing revenue and gift reports as needed.
Provide list-management support in e-communications tool, Iterable, to assist in the sending of mass emails to member groups including newsletters, e-solicitations, and surveys.
Assist in the creation of "How-To" guides to ensure consistency across the Operations team.
Help troubleshoot basic issues within the donor database and Iterable.
SKILL SET
Knowledge of CRMs and databases is highly preferred
Proficient in Microsoft Office products (Excel, Word, PowerPoint)
Strong technical aptitude and troubleshooting skills; process-oriented supporting continuous process improvements
Excellent written, verbal, and communication skills
Strong track record of making positive impacts on client service satisfaction and efficiencies
Ability to build relationships with other departments
Knowledge of GBH and non-profit media a plus
EDUCATION AND EXPERIENCE
Bachelor's Degree or equivalent work experience required. 1-2 years work experience required.
JOB SPECIFICS
Staff position
Hybrid position
LOCATION
1 Guest Street, Boston, MA 02135
This position is located in Boston, MA, and requires on-site presence.