Job Description
Job Description:
Summary:
The IT Platform Administrator acts as a liaison between the business and technical resources by ensuring the availability and successful operation of applications for users. This individual will demonstrate a high-level of responsibility and consistency by timely monitoring, responding, and troubleshooting of incidents, installing, upgrading, and maintaining application currency. This position will work to identify functionality to empower users through self-service and automation of relevant tasks. In addition to operating as application support, the IT Platform Administrator will perform periodic audits and maintain application compliance. The Administrator also frequently interacts with multiple departments to advocate for stakeholders' and platform best interests.
Essential Accountabilities:
Level I
•\tInstalls, configures, troubleshoots, patches, and maintains enterprise software platforms for applications to achieve reliable, highly available, well performing systems.
•\tConducts testing, systems troubleshooting, performance optimization and maintenance of applications.
•\tMonitors system uptime and performance. Conducts, monitors, and maintains system configuration and backups for applications, ensuring recoverability within negotiated stakeholder specifications.
•\tPerforms and optimizes managing user and system accounts, network rights and access to integrated systems aligned to organization and regulatory policies.
•\tClosely interacts with cross-functional teams, developers, QA personnel, and business teams to triage, troubleshoot and facilitate resolution of incidents. Documents resolution of problem tickets, including root cause analysis.
•\tLeverages the organization's support ticketing system, while partnering with internal teams and vendors to analyze current operational procedures, identify and escalate issues, and create effective resolutions.
•\tPrepares and maintains all documentation per standards to comply with change management controls, ensuring accuracy. Provides feedback regarding release documentation to Release Management and development teams.
•\tParticipates in on-call production support rotation, including off-hours.
•\tConsistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
•\tMaintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
•\tRegular and reliable attendance is expected and required.
•\tPerforms other functions as assigned by management.
Level II (in addition to Level I Accountabilities)
•\tProactively identifies system risks or issues and provides recommendations while planning for growth, system improvements, upgrades, and other system activities.
•\tActs as subject matter expert when meeting with business and technical teams to determine business requirements for maintaining and improving the utilization and functionality of supported application software. Ensures systems best accommodate stakeholder needs and makes changes where necessary.
•\tCoordinates and partners with vendors to stay informed of application functionality changes. Reviews new application software releases and determines impact to current systems. Proactively generates relevant ideas for new and improved use of technology based on knowledge of the corporate business, product and systems', and stakeholders' needs.
•\tIdentifies best practices and participates in creation and monitoring of organizational standards and controls. Defines and implements the processes to maintain application security.
Level III (in addition to Level II Accountabilities)
•\tActs as a subject matter expert across a wide range of software components, systems, and vendors. Mentors less experience team members in the functionality of the job.
•\tParticipates in most complex troubleshooting of application issues, providing support to developers and vendors in resolution.
•\tResearches and maintains currency with new technologies and, considering risks across the organization, effectively recommends strategy updates and changes in strategic direction.
•\tInitiates and leads meetings, develops agendas and tasks to ensure that the application is being effectively deployed and utilized. Develops training, communication, process documentation and facilitates presentations.
Level IV (in addition to Level III Accountabilities)
•\tActs as trusted advisor to the leadership team.
•\tLeads business critical project efforts for applications. Emphasizes technology cost optimization when designing and recommending new solutions.
•\tProvide mentorship to technical staff at all levels in their technical area(s) of expertise.
•\tLeads internal strategic efforts and is seen as a trusted advisor with peers.
Minimum Qualifications:
NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.
All Levels
•\tAssociates degree in Computer Science, Information Technology, Management Information Systems, Business, Analytics or relevant field. In lieu of degree, three (3) years of related work experience required.
•\tPrior professional, internship, or co-op in enterprise-scale platforms preferred.
•\tBasic knowledge of structured systems analysis and design with special emphasis in systems administration, user support, project management, data integrity and data gathering techniques.
•\tBasic knowledge of relevant operating systems (linux and/or windows).
•\tBasic knowledge of programming/scripting languages (PowerShell, python, bash, SQL, and/or others).
•\tBasic knowledge of relational database management systems (Oracle, SQL Server, AWS Redshift and/or others).
•\tBasic knowledge of cloud platforms (Azure, AWS, Salesforce, Pega, and/or GCP).
•\tBasic knowledge with monitoring tools, load balancers, and high availability architectures and strategies.
•\tBasic knowledge of the ITIL process framework - Incident Management, Problem Management, Change Management and Service Level Management.
•\tBasic skills in quality principles especially root cause analysis and technical problem-solving
•\tBasic knowledge of source control processes & tools.
•\tBasic knowledge of application delivery, management structures and reporting procedures, including familiarity with Agile development methodologies.
•\tIntermediate communication skills, written and verbal, across multiple communication channels.
•\tIntermediate ability to work independently while managing multiple tasks and deadlines as well as prioritizing and organizing workload.
Level II (in addition to Level I Qualifications)
•\tBachelor's degree in a related field preferred.
•\tIntermediate knowledge of relevant operating systems, scripting languages, database management systems in distributed environments. Intermediate experience with computing resource management and optimization.
•\tBasic knowledge of content store application administration or relevant technology counterparts, i.e. FileNet Content Manager, Content Manager On Demand, Alfresco and/or Data Lakes.
•\tIntermediate knowledge of content integration application administration, such as: Content Navigator, WebSphere Application Server, Microsoft IIS and/or Web Services
•\tIntermediate knowledge of Extract, Transform, Load (ETL) tools such as Informatica, Azure Data Factory, Databricks and/or AWS Glue.
•\tIntermediate knowledge of Active Directory or application-based security roles, including Role-Based security practices.
•\tIntermediate knowledge of security, compliance, and audit policies/procedures.
•\tIntermediate experience of Disaster Recovery.
•\tIntermediate ability to support Application Development initiatives through research, design, and implementation.
•\tIntermediate experience in SDLC (S2E) and DevOps practices.
•\tIntermediate experience in developing process and training documentation plus facilitating presentations.
Level III (in addition to Level II Qualifications)
•\tAdvanced experience in applications and application integration tool administration listed above.
•\tAdvanced knowledge of technologies outside of core administration job function.
•\tAdvanced experience of Disaster Recovery.
•\tAdvanced skills in setting strategic vision in alignment with business objectives.
•\tIntermediate Health Insurance experience preferred.
•\tAdvanced experience in securing enterprise platforms on-premises, in Azure, AWS or application-based security roles, including Role-Based security practices.
•\tAdvanced experience in SDLC (S2E) and DevOps practices.
•\tAdvanced experience in presenting technical information to key stakeholders across all levels of the organization.
Level IV (in addition to Level III Qualifications)
•\tExpert knowledge from an overall organizational technology perspective and seen as a senior-level member of the team.
•\tExpert knowledge of technologies related to core administration job function.
•\tIntermediate competency in team leadership / technical leadership, facilitation, project leadership.
•\tAdvanced degree preferred.
Physical Requirements:
•\tAbility to work prolonged periods sitting and/or standing at a workstation and working on a computer.
•\tAbility to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time.
•\tAbility to travel across the Health Plan service region for meetings and/or trainings as needed.
•\tAbility to work in a home office for continuous periods of time for business continuity. Participates in on-call production support rotation, including off-hours.
************
In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.
Equal Opportunity Employer
Compensation Range(s):
Level I - Min 60,410 - Max 84,000
Level II - Min 60,410 - Max 106,929
Level III - Min 79,068 - Max 142,322
Level IV - Min 87,766 - Max 157,978
The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.
Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case-by-case basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Summary:
The IT Platform Administrator acts as a liaison between the business and technical resources by ensuring the availability and successful operation of applications for users. This individual will demonstrate a high-level of responsibility and consistency by timely monitoring, responding, and troubleshooting of incidents, installing, upgrading, and maintaining application currency. This position will work to identify functionality to empower users through self-service and automation of relevant tasks. In addition to operating as application support, the IT Platform Administrator will perform periodic audits and maintain application compliance. The Administrator also frequently interacts with multiple departments to advocate for stakeholders' and platform best interests.
Essential Accountabilities:
Level I
•\tInstalls, configures, troubleshoots, patches, and maintains enterprise software platforms for applications to achieve reliable, highly available, well performing systems.
•\tConducts testing, systems troubleshooting, performance optimization and maintenance of applications.
•\tMonitors system uptime and performance. Conducts, monitors, and maintains system configuration and backups for applications, ensuring recoverability within negotiated stakeholder specifications.
•\tPerforms and optimizes managing user and system accounts, network rights and access to integrated systems aligned to organization and regulatory policies.
•\tClosely interacts with cross-functional teams, developers, QA personnel, and business teams to triage, troubleshoot and facilitate resolution of incidents. Documents resolution of problem tickets, including root cause analysis.
•\tLeverages the organization's support ticketing system, while partnering with internal teams and vendors to analyze current operational procedures, identify and escalate issues, and create effective resolutions.
•\tPrepares and maintains all documentation per standards to comply with change management controls, ensuring accuracy. Provides feedback regarding release documentation to Release Management and development teams.
•\tParticipates in on-call production support rotation, including off-hours.
•\tConsistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
•\tMaintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
•\tRegular and reliable attendance is expected and required.
•\tPerforms other functions as assigned by management.
Level II (in addition to Level I Accountabilities)
•\tProactively identifies system risks or issues and provides recommendations while planning for growth, system improvements, upgrades, and other system activities.
•\tActs as subject matter expert when meeting with business and technical teams to determine business requirements for maintaining and improving the utilization and functionality of supported application software. Ensures systems best accommodate stakeholder needs and makes changes where necessary.
•\tCoordinates and partners with vendors to stay informed of application functionality changes. Reviews new application software releases and determines impact to current systems. Proactively generates relevant ideas for new and improved use of technology based on knowledge of the corporate business, product and systems', and stakeholders' needs.
•\tIdentifies best practices and participates in creation and monitoring of organizational standards and controls. Defines and implements the processes to maintain application security.
Level III (in addition to Level II Accountabilities)
•\tActs as a subject matter expert across a wide range of software components, systems, and vendors. Mentors less experience team members in the functionality of the job.
•\tParticipates in most complex troubleshooting of application issues, providing support to developers and vendors in resolution.
•\tResearches and maintains currency with new technologies and, considering risks across the organization, effectively recommends strategy updates and changes in strategic direction.
•\tInitiates and leads meetings, develops agendas and tasks to ensure that the application is being effectively deployed and utilized. Develops training, communication, process documentation and facilitates presentations.
Level IV (in addition to Level III Accountabilities)
•\tActs as trusted advisor to the leadership team.
•\tLeads business critical project efforts for applications. Emphasizes technology cost optimization when designing and recommending new solutions.
•\tProvide mentorship to technical staff at all levels in their technical area(s) of expertise.
•\tLeads internal strategic efforts and is seen as a trusted advisor with peers.
Minimum Qualifications:
NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.
All Levels
•\tAssociates degree in Computer Science, Information Technology, Management Information Systems, Business, Analytics or relevant field. In lieu of degree, three (3) years of related work experience required.
•\tPrior professional, internship, or co-op in enterprise-scale platforms preferred.
•\tBasic knowledge of structured systems analysis and design with special emphasis in systems administration, user support, project management, data integrity and data gathering techniques.
•\tBasic knowledge of relevant operating systems (linux and/or windows).
•\tBasic knowledge of programming/scripting languages (PowerShell, python, bash, SQL, and/or others).
•\tBasic knowledge of relational database management systems (Oracle, SQL Server, AWS Redshift and/or others).
•\tBasic knowledge of cloud platforms (Azure, AWS, Salesforce, Pega, and/or GCP).
•\tBasic knowledge with monitoring tools, load balancers, and high availability architectures and strategies.
•\tBasic knowledge of the ITIL process framework - Incident Management, Problem Management, Change Management and Service Level Management.
•\tBasic skills in quality principles especially root cause analysis and technical problem-solving
•\tBasic knowledge of source control processes & tools.
•\tBasic knowledge of application delivery, management structures and reporting procedures, including familiarity with Agile development methodologies.
•\tIntermediate communication skills, written and verbal, across multiple communication channels.
•\tIntermediate ability to work independently while managing multiple tasks and deadlines as well as prioritizing and organizing workload.
Level II (in addition to Level I Qualifications)
•\tBachelor's degree in a related field preferred.
•\tIntermediate knowledge of relevant operating systems, scripting languages, database management systems in distributed environments. Intermediate experience with computing resource management and optimization.
•\tBasic knowledge of content store application administration or relevant technology counterparts, i.e. FileNet Content Manager, Content Manager On Demand, Alfresco and/or Data Lakes.
•\tIntermediate knowledge of content integration application administration, such as: Content Navigator, WebSphere Application Server, Microsoft IIS and/or Web Services
•\tIntermediate knowledge of Extract, Transform, Load (ETL) tools such as Informatica, Azure Data Factory, Databricks and/or AWS Glue.
•\tIntermediate knowledge of Active Directory or application-based security roles, including Role-Based security practices.
•\tIntermediate knowledge of security, compliance, and audit policies/procedures.
•\tIntermediate experience of Disaster Recovery.
•\tIntermediate ability to support Application Development initiatives through research, design, and implementation.
•\tIntermediate experience in SDLC (S2E) and DevOps practices.
•\tIntermediate experience in developing process and training documentation plus facilitating presentations.
Level III (in addition to Level II Qualifications)
•\tAdvanced experience in applications and application integration tool administration listed above.
•\tAdvanced knowledge of technologies outside of core administration job function.
•\tAdvanced experience of Disaster Recovery.
•\tAdvanced skills in setting strategic vision in alignment with business objectives.
•\tIntermediate Health Insurance experience preferred.
•\tAdvanced experience in securing enterprise platforms on-premises, in Azure, AWS or application-based security roles, including Role-Based security practices.
•\tAdvanced experience in SDLC (S2E) and DevOps practices.
•\tAdvanced experience in presenting technical information to key stakeholders across all levels of the organization.
Level IV (in addition to Level III Qualifications)
•\tExpert knowledge from an overall organizational technology perspective and seen as a senior-level member of the team.
•\tExpert knowledge of technologies related to core administration job function.
•\tIntermediate competency in team leadership / technical leadership, facilitation, project leadership.
•\tAdvanced degree preferred.
Physical Requirements:
•\tAbility to work prolonged periods sitting and/or standing at a workstation and working on a computer.
•\tAbility to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time.
•\tAbility to travel across the Health Plan service region for meetings and/or trainings as needed.
•\tAbility to work in a home office for continuous periods of time for business continuity. Participates in on-call production support rotation, including off-hours.
************
In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.
Equal Opportunity Employer
Compensation Range(s):
Level I - Min 60,410 - Max 84,000
Level II - Min 60,410 - Max 106,929
Level III - Min 79,068 - Max 142,322
Level IV - Min 87,766 - Max 157,978
The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.
Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case-by-case basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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