Account Manager

Summary/Objective:

The Account Manager's primary responsibility is coordinating non-specialized account management duties across assigned client accounts triaging requests, routing work to the appropriate internal teams (e.g., electrical proposals, service scopes), and keeping every account moving. Once these core coordination duties are current, the Account Manager may also pursue business development and sales opportunities within their accounts.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Account Coordination & Administration

• Serve as the central point of contact for assigned accounts, coordinating non-specialized requests that fall outside a dedicated account owner.
• Triage incoming account requests and route them to the appropriate internal team or subject matter expert.
• Track the status of open items across assigned accounts and follow up to keep requests moving.
• Maintain accurate account records and documentation.

Client Relationship Management & Growth

• Identify and pursue new business, along with cross-sell and up-sell opportunities within existing accounts.
• Negotiate and manage service contracts and agreements.
• Represent Compu Dynamics at industry events and networking opportunities to strengthen market presence.

Technical & Field Support

• Conduct on-site visits with clients and field teams as needed to evaluate service needs and confirm scopes of work.
• Collaborate with field teams and subject matter experts to ensure accurate, well-coordinated project delivery.
• Maintain working knowledge of mission-critical infrastructure systems and relevant industry trends.

Safety & Compliance

• Promote a culture of safety by complying with company policies and regulatory standards across all service activities.
• Participate in required safety and company training programs.

Competencies:

• Coordination & Organization: Manages multiple concurrent account requests, keeps items moving, and knows when to route work to the right team.
• Client Focus: Builds lasting relationships and provides exceptional customer service.
• Technical Aptitude: Understands mission-critical infrastructure and can speak credibly to client technical needs.
• Business Acumen: Identifies opportunities for growth and drives profitability once core duties are current.
• Safety & Compliance: Prioritizes safety and follows regulatory standards.
• Communication Skills: Clearly conveys technical and non-technical information.
• Problem Solving & Decision Making: Quickly resolves issues to maintain service quality.

Supervisory Responsibility:

This position does not have direct supervisory responsibility but works closely with field teams to ensure safe and effective service delivery.

Work Environment:

This job operates in both an office and field environment. This role routinely uses standard office equipment such as computers, phones, copiers, etc., along with field-appropriate tools depending on the service line supported; it may involve exposure to potentially hazardous conditions. Work is sometimes required after normal working hours, including nights, weekends and holidays.

Physical Demands:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit, including as a driver or passenger of an automobile; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs/ladders; talk or hear; move around at construction and other work sites; maneuver in small or tight places. The employee must occasionally lift or move office products and supplies, up to 25 pounds.

Position Type:

This is a full-time, exempt position. Days and hours of work are typically Monday through Friday, with occasional evening or weekend work as needed to support client needs.

Required Education and Experience:

• 2+ years of experience in a technical field, service operations, or account coordination/management role, preferably in commercial, industrial, or data center environments.
• Strong organizational skills with a proven ability to manage multiple accounts and priorities simultaneously.
• Strong understanding of mission-critical infrastructure and service delivery.
• Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical stakeholders.
• Valid driver's license with a clean driving record.

Preferred Education and Experience:

• Previous experience in a service or account management role within mission-critical, data center, or related technical industries.
• Experience working with IT companies, colocation facilities, and end-users who manage and maintain data center infrastructure.
• Bachelor's degree in a related field or equivalent experience.

Travel:

Travel is required throughout the local service area and occasionally to other regions for client support or training.

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