Operating System Engineer II

POSITION SUMMARY

We are seeking a skilled and motivated Operating System Engineer II to join our dynamic technology team. The ideal candidate will have a strong background in operating systems, system administration, and troubleshooting. This role involves maintaining and optimizing our operating systems to ensure high availability and performance.

This position requires on-call responsibilities and on-site responsibilities.

QUALIFICATIONS

EDUCATION: Bachelor's degree in Computer Science, Information Technology, or a related field. In lieu of Bachelor's degree, an additional 4 years of experience is required.

LICENSE/CERTIFICATION: Valid Driver's License required; MCSA Certification or higher preferred.

EXPERIENCE:

• Minimum of 3 years of experience. In lieu of Bachelor's Degree a total of 7 years of experience is required.
• Solid technical background with hands-on experience.
• Proficiency in VMware for managing virtualized environments.
• Scripting skills (e.g., PowerShell, Bash) for automation tasks.
• Experience with Active Directory for managing user accounts and permissions.
• Citrix:
  • Expertise in Citrix Virtual Apps and Desktops for delivering virtual applications and desktops.
  • Familiarity with Citrix ADC (formerly NetScaler) for application delivery and load balancing.
  • Understanding of Citrix Endpoint Management for managing mobile devices and applications.
• Microsoft 365 (M365):
  • Administration of Microsoft 365 services, including Exchange Online, SharePoint Online, and Teams.
  • Experience with Microsoft Intune for device management and security.
  • Knowledge of Azure Active Directory for identity and access management.
• Knowledge or management of cloud technologies, including but not limited to:
  • Cloud Platforms: Experience with major cloud platforms such as OCI, AWS, Azure, or Google Cloud Platform (GCP).
  • Cloud Services: Proficiency in managing cloud services like virtual machines, storage, databases, and networking.
  • Cloud Security: Understanding of cloud security best practices, including identity and access management (IAM), encryption, and compliance.
  • Cloud Automation: Experience with cloud automation tools and frameworks, such as Terraform, Ansible, or CloudFormation.
  • Cloud Monitoring: Familiarity with cloud monitoring and logging tools to ensure the health and performance of cloud resources.

PERFORMANCE EXPECTATIONS

Install, configure, and maintain operating systems, including Windows, Linux, and Unix.

Develop and maintain system documentation, including configurations, processes, and procedures.

Independently implement new solutions and upgrades with minimal assistance.

Design and deploy new applications and enhancements to existing applications, software, and operating systems.

Provides technical support, guidance, assistance, and training as required.

Participates in the development and implementation of a disaster recovery plan.

Monitor system performance and troubleshoot issues to ensure optimal functionality.

Perform regular system updates, patches, and backups.

Collaborate with other IT teams to integrate and support various applications and services.

Excellent problem-solving skills and attention to detail.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Demonstrates an organized approach to work. Learns and applies new skills.

Adhere to all AtlantiCare and AtlantiCare Information Technology standards, policies, procedures, and meet regulatory requirements on a continual basis.

Participate in on-call rotation for after-hours support and maintenance.

Understands and practices the AtlantiCare Values.

Adheres to AtlantiCare and AIT Policies and Procedures.

Performs other duties as assigned.

WORK ENVIRONMENT

There is a potential for exposure to the hazards and risk within a hospital environment. This includes exposure to infectious disease, hazardous substances, and potential injury. This position requires repetitive motion, fingering, hearing, pushing, reaching, reading, seeing, speaking, standing and walking a majority of the time. Occasional driving required. Occasional carrying up to 20 lbs. also required.

REPORTING RELATIONSHIP:

This position reports to department leadership.

The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.