Practice Manager - BIDMC Urology

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

What You’ll Do

Operational Leadership

• Plan and execute department and division goals, programs, and objectives
• Implement and manage business plans, including strategies, timelines, outcomes, and performance metrics
• Continuously adjust plans in response to market changes and organizational priorities

Practice Management

• Oversee all day-to-day administrative and operational processes
• Manage staff scheduling, assignments, and workflow efficiency
• Ensure smooth execution of:
  • Co-payment collection at time of service
  • Referral management
  • Pre-registration processes
  • Visit documentation and ticket entry

Clinic Oversight (Hands-On Leadership)

• Actively support clinic operations and patient care delivery
• Coordinate patient flow, care delivery, and discharge activities
• Oversee scheduling, registration, and billing accuracy
• Ensure team members are trained, supported, and continuously developing

Systems & Process Improvement

• Implement and manage systems related to scheduling, managed care, and patient data
• Maintain data accuracy and optimize workflows
• Lead projects to improve:
  • Patient access
  • Call/telephone systems
  • Patient and provider satisfaction

Provider & Care Coordination

• Monitor provider schedules (MDs, NPs, social workers, etc.)
• Ensure appropriate staffing levels and patient scheduling
• Support clinical teams and ensure supply availability
• Oversee accuracy of patient care activities, services, and lab coordination

People Management

• Direct daily work of team members
• Lead all aspects of employee lifecycle:
  • Hiring
  • Performance evaluations
  • Corrective actions
  • Terminations
• Direct Reports: 7+
• Indirect Reports: 1–5

Financial Management

• Own department budget planning, monitoring, and performance

Qualifications

Required

• High School Diploma or GED
• 5–8 years of related experience
• 1–3 years of supervisory or management experience
• Minimum 5 years of experience in hospital and ambulatory clinic operations
• Strong analytical skills
• Knowledge of:
  • Medical terminology
  • Business and financial systems
• Proven organizational, initiative, and problem-solving skills
• Ability to respond effectively to both routine and complex situations
• Proficiency with:
  • Web-based systems
  • Microsoft Office (Outlook, Word, Excel, PowerPoint, Access)

Preferred

• Bachelor’s degree
• Experience in process improvement and leadership development

Core Competencies

Decision Making

Makes informed decisions guided by policy and experience; influences department-level outcomes.

Problem Solving

Addresses complex, non-routine challenges using analytical thinking and innovative approaches.

Independence

Sets priorities, drives initiatives, and operates with broad guidance.

Communication

• Strong written skills for communicating complex information across audiences
• Effective verbal communication, including conflict resolution and negotiation

Knowledge

Demonstrates deep understanding of operational, clinical, and administrative practices.

Team Leadership

Leads teams and projects, fostering collaboration and improving workflows across departments.

Customer Service

Delivers and reinforces high standards of patient and staff experience; resolves issues promptly and professionally.

Work Environment

• Primarily sedentary role
• Occasional walking, standing, and light lifting (up to 10 lbs)

Why This Role Matters

This position is critical to ensuring a seamless patient experience, empowering care teams, and driving operational success across the practice. Your leadership will directly impact patient care quality and organizational performance.

Pay Range:

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. 

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled