Director, Provider Employee Relations

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Under the direction of the Divisional VP/HPBP - Clinical Units, this role independently advises executive, clinical and operational leaders and HR colleagues regarding routine and complex provider employee relations issues, including workplace complaints, performance concerns, and accommodation requests in alignment with our BILH values and Code of Conduct. Advises on the interpretation of Human Resources policies, medical staff by-laws, and state/federal employment laws. Conducts investigations (harassment, retaliation, discrimination, etc.), writes reports, presents findings, makes recommendations regarding remedial actions, identifies workplace trends, and delivers training. Manages workplace concern resolution, provides guidance, coaching, and support, and responds to concerns in accordance with policies and guidelines. Partners with the Office of the General Counsel, Compliance, Patient Safety & Risk, Absence, Employee Health, operational leaders, and the office of the CMO as required to resolve issues, foster engagement, and advance our BILH values and culture. Partners with operational and clinical leaders, Provider Recruitment, Provider Compensation, the Office of the General Counsel and Immigration to ensure alignment on FTE and role changes. (Hybrid)

Job Description:

Workplace Investigations

Conducts sensitive, confidential, objective and thorough investigations regarding topics including but not limited to discrimination basis of protected class, harassment, retaliation, violence in the workplace, substance abuse, abusive conduct, asset or drug diversion, and compliance and privacy breaches. Reviews cases with the Office of the General Counsel and HR Centers of Excellence (COEs) as appropriate, to determine investigation approach. 

Prepares reports of investigatory findings, presents findings to Medical Group leaders, and makes recommendations regarding remedial actions. 

Consults with leaders on conflict resolution and involve resources such as EAP as appropriate. 

Works with HR business partner team on strategic prevention plans following resolution of concerns, as appropriate. 


Religious, Disability, and Pregnancy Accommodations 

Partners with the Office of the General Counsel, Absence, and/or Employee Health on religious, disability, and pregnancy accommodation requests for providers, including facilitation of the interactive dialog process.


Performance Management and Leadership Consultation

In partnership with clinical leadership, provides counsel to leaders, physicians and advanced practice providers, including Contingent Workers, on: 

-Policies, terms and conditions of employment 

-Whether a policy has been violated 

-Performance management concerns 

-Performance improvement plans and efforts 

Aids in appropriate corrective measures and interventions, including assistance with drafting feedback and facilitating related conversations with providers.

Supports the exit process for voluntary and involuntary employment terminations, including the job elimination process.  May participate in termination meetings with affected providers.


Collaboration with Key Stakeholders

Partners with Office of the General Counsel, Compliance, Patient Safety and Risk, etc., as needed, on complex employee relations cases.

Supports the Office of General Counsel with the preparation of a response to complaints filed with the MCAD, EEOC or other government agencies. Attends and/or testifies at hearings and arbitrations, as appropriate. 

Supports the Office of General Counsel with the preparation of reports to the Board of Registration in Medicine and/or NIH, as needed.

Collaborates with HR, Operational, and Clinical leaders across employment entities as needed, specifically when the employment contracts are within those entities but leased (or equivalent) to BILHMG.

Partners with operational and clinical leaders, Provider Recruitment, the Office of the General Counsel and Immigration to ensure alignment on FTE and/or role changes for our Providers.

Partners with Finance in the administration of provider compensation plans as needed.


Data & Analytics

Using data including all workforce dashboards – identifies gaps, themes, trends and root causes impacting effective performance or delivery of services. 

Using data and analytics, provides guidance and direction to leaders to support a positive provider work and/or learning experience and environment. 


Improvement Design

Develops action plans and works with clinical and operational leadership as well as the Talent Development team to address workplace and/or employee engagement concerns. 

Educates providers and leaders at all levels about effective management practices and leadership styles. 


Subject Matter Expertise/Other

Maintains current body of knowledge of employment and labor laws. 

Maintains awareness of upcoming changes to employment law and ensures policy compliance. 

Collaborates with Strategic HRBP team to provide updates on all cases within their portfolios and maintain regular communication. 



Performs all responsibilities of Director, Employee Relations – Provider Relations, BILH Medical Group plus: 

Assumes lead on various projects. 

Acts as subject matter expert. 

Possesses high level of experience in Employee and Labor Relations field. 

Investigates harassment and discrimination cases

Assists with SOP development and maintenance

Performs other duties as assigned from time to time.

Minimum Qualifications

Education:

• Bachelor’s degree Human Resources, Business, Social Science, Public Administration or related field
• Master’s degree in Human Resources, Human Resources, Business, Social Science, Public Administration or related field preferred

Licensure, Certification & Registration:

• SHRM-CP or SPHR desired

Experience:

• 10 years’ experience HR Business Partner and/or Employee Relations required including 5 years in a healthcare environment working with providers

Skills, Knowledge & Abilities:

• Business acumen and ability to support department/division action plans.
• Critical evaluation and data analytic skills.
• Leadership and navigation of department initiatives.
• Consultation and guidance to providers and leaders.
• Strong written and verbal communication skills.
• Relationship management and change management abilities.
• Strong customer-service orientation.
• Current knowledge of state and federal employment and labor laws.
• Ability to work independently with minimal supervision and understand when to escalate issues.
• Ability to manage multiple commitments and priorities.
• Ability to maintain composure under pressure.

Physical Requirements & Environment:

Sensory Requirements:

Close work (paperwork, visual examination), Color vision/perception, Visual clarity feet, Conversation, Telephone.

Physical Requirements:

Sedentary work:  Sitting most of the time, with walking and standing required only occasionally

This job requires frequent sitting, keyboard use.  There may be occasional walking, standing.

Travel to BILH locations required as needed.

Social/Environmental Requirements:

Work requires periods of close attention to work without interruption.  Concentrated effort of up to 4 hours without a break may be required. No substantial exposure to adverse environmental conditions

 

 

Pay Range:

$130,000.00 USD - $160,000.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. 

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled