AVP Retail Market Manager

The position of Retail Market Manager is responsible for managing the retail banking operations of the Sterling North Branch marketplace, ensuring the maintenance of the Sauk Valley Bank customer service culture and standards. This position provides leadership, training, support and supervision to personnel, remains fully knowledgeable of bank products and services and is responsible for a superior level of internal and external relationship management.

Ensures compliance with all Bank policies and procedures, as well as, state and federal banking regulations.

ESSENTIAL DUTIES

1. Engages in business development activities and is actively involved in instilling and maintaining a positive sales and service environment through ongoing education, supervision, mentoring and coaching of retail personnel.
2. Reinforces the application of superior customer service through his or her own example along with appropriate follow through with existing customers.
3. Responsible for attaining established branch and Bank goals through active participation in sales management and officer call programs.
4. Responsible for education of retail staff on the banks products and services.
5. Responds to inquiries or refers inquiries to the appropriate department or person, and exhibiting the necessary follow through with customers and/or staff involved.
6. Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values; accepts responsibility for own actions.
7. Preparing and executing loan documents. Monitor and collect loans.
8. Marketing retail products offered by SVB.
9. Review “shops” with direct reports.
10. Represents the Bank in various community and civic functions to further enhance the Bank’s image and develop additional business.
11. Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment.
12. Ensures implementation and compliance to meet security precautions and protect customer deposits, bank assets
13. Knowledge of regulatory compliance and internal bank policies and procedures.

SUPERVISORY RESPONSIBILITY

The position of Retail Market Manager is responsible for the supervision of employees located in the Sterling North branch offices retail banking operation.

ENVIRONMENT AND PHYSICAL ACTIVITY

The environment for this position is an open office that is mostly clean and comfortable. It may include some minor annoyances such as noise, odors, drafts, etc. The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. The position will require travel and attendance at various community meetings and events.

This position requires the ability to lift up to 30 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• Bachelor’s degree or 4 years of related experience and/or training; or the equivalent combination of education and experience. Work related experience must consist of business development or sales experience with a supervisory background.

• Advanced knowledge of related state and federal banking compliance regulations would be preferred, with exposure to Bank products, services, policies and procedures.

• Knowledge of retail lending and operations activities and terminology.

• Ability to provide leadership, supervision and training for employees using positive techniques to ensure maximum productivity; demonstrate ability in organizational and delegation skills.
• Ability to work with no supervision while performing duties.

· Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.

• Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

Sauk Valley Bank is an Equal Opportunity Employer. SVB is committed to the provision of equal opportunity employment for all qualified persons in all job classifications in recruitment, selection and promotion without regard to race, color, religion, gender, gender identity, sexual orientation, parental status, national origin, age, disability, military status, veteran status or any other protected status. Submission of this information is voluntary and is not considered in employment decisions. This information will be kept separate from the employment files and is considered confidential.

Sauk Valley Bank offers medical, short term disability, long term disability, life, vision, dental and 401K benefits to all full time positions. PTO will vary depending on the level of the position. This position is eligible for incentive.

Management reserves the right to change this position description at any time according to business needs.

Salary Range: $40,000 - $70,000 annually depending on experience

August 6, 2025

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