Program Manager

USAging Overview

USAging is a dynamic national membership association representing and supporting local leaders in aging who provide services that help enable the fastest-growing population in the United States to age well at home. The number of Americans age 65 and older is rapidly growing as a share of the population: from 16 percent just a few years ago to an expected 22 percent by 2040. Supporting this dramatic demographic shift by providing the options we all want as we age is at the heart of what USAging and our members do every day.

USAging represents and supports the network of Area Agencies on Aging and advocates for the Title VI Native American Aging Programs that serve millions of older adults, people with disabilities and caregivers throughout the nation live with optimal health, well-being, independence and dignity in their homes and communities. Our members are the local leaders that develop, coordinate and deliver a wide range of home and community-based services, including information and referral/assistance, case management, home-delivered and congregate meals, in-home services, caregiver supports, transportation, evidence-based health and wellness programs, long-term care ombudsman programs and more.

USAging supports the success of our members and the older adults, people with disabilities and caregivers they serve through our groundbreaking work to advance public policy, spark innovation, strengthen the capacity of our members, raise their visibility and drive excellence in the fields of aging and home and community-based services.

Job Summary

The Program Manager has a key role in supporting the Patient-Centered Outcomes Research Institute (PCORI) research project at USAging in partnership with the University of Minnesota. This project is a national, pragmatic comparative-effectiveness study evaluating two web-based dementia caregiver support programs, implemented through Area Agencies on Aging. The study examines which approach is more effective in reducing dementia-related behavioral symptoms and improving caregiver well-being, while also assessing real-world feasibility, acceptability, and implementation within community aging services.

In this role, the Program Manager will provide oversight and technical assistance to pilot sites implementing the web-based dementia caregiver support programs, support the sharing of best-practice recommendation, and apply knowledge of dementia, caregiving, and Area Agency on Aging program implementation to help sites successfully deliver services.

Job Title: Program Manager

Reports to: Program Director

Duties and Responsibilities

• Provide technical assistance and implementation support to pilot sites delivering the web-based dementia caregiver support programs, including responding to site questions, sharing best-practice recommendations, and supporting effective program implementation within Area Agencies on Aging.
• Conduct contract management duties for pilot sites to ensure fiscal compliance.
• Engage in the development of the pilot site application and selection process.  
• Provide oversight of the development, implementation and evaluation of the project work plan and budget.
• Work  with funder, vendors and partners to facilitate an efficient process for the administration and completion of activities.
• Serve as liaison to funder on project issues.
• Ensure program remains in compliance and meets all auditing standards.
• Manage conference and event planning efforts related to the initiative.
• Serve as a spokesperson, speaking at in-person and virtual training sessions, conferences and other venues.
• Utilize project management tools, including Asana, Excel and project management tools, to organize and manage program activities. 
• Take a lead role with writing program materials including email blasts/social media, surveys, topical guides, reports and technical assistance materials. 
• Communicate clearly in writing and via telephone/Microsoft Teams/Zoom. with USAging members, partners, funders and other stakeholders.
• Prepare project reports and summaries of program activities as required. 
• Review and approve financial reports and expenses.
• Other duties as assigned.

 QUALIFICATIONS

• Master’s degree preferred plus at least five years of relevant work experience 
• Familiarity with the structure, roles, and functions of the Aging Network and range of programs and services supporting caregivers and older adults
• Experience in overseeing, monitoring, or supporting the implementation of programs, services or initiatives
• Excellent organizational skills, attention to detail and follow-through
• Excellent oral and written communications skills 
• Ability to plan ahead, meet deadlines and balance multiple projects
• Ability to keep track of details and timelines and effectively communicate the most relevant information to supervisors/colleagues
• Excellent skills with Microsoft Office, particularly Word, Excel and PowerPoint
• Experience with data collection and technology platforms
• Experience with Survey Monkey or other survey platforms and webinar broadcast platforms 
• Excellent interpersonal skills with demonstrated ability to work as part of a team and build external relationships
• Must have an all-hands-on-deck attitude and a willingness to pitch in when needed
• Self-starter with proven organizational, time management and problem-solving skills
• Attention to detail and follow-through, even in a fast-paced environment
• Passion for USAging’s mission of helping older adults age in place and maintain their health and independence for as long as possible

WORK HOURS AND LOCATION

This full-time position is based in USAging’s Washington, DC, office. Qualified candidates outside of the Washington, DC area will be considered. The successful candidate will be able to attend the USAging Annual Conference and Tradeshow each summer for up to six days.

SALARY AND BENEFITS

USAging is an Equal Opportunity Employer. We offer a competitive salary and an excellent benefits package, including fully paid individual health, dental and vision coverage; retirement savings plan with a 10 percent employer contribution and generous vacation and sick leave.

ADA DISCLAIMER

The successful candidate should be able to perform the essential function of the position satisfactorily and, if requested, USAging will make reasonable accommodations to enable employees with disabilities to perform the essential duties of their job absent undue hardship.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Application Procedure

The application will remain open until filled. We cannot respond to all applications and unsolicited phone calls, social media messages or emails will not be returned.

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