Senior Customer Operation Specialist

ABOUT THE ROLE

We’re looking for a Senior Customer Operation Specialist to be part of the new EMEA Order to Cash team based in our Łodź SSC.

As a Customer Operation Senior Specialist, you’ll be the key connection between our company and our customers, ensuring smooth order management and excellent customer experience. You’ll manage the order cycle, query resolution while working closely with Sales, Supply Chain and Accounts Receivable to meet customer expectations.

This is a high‑impact role ideal for someone who thrives in a dynamic, results‑driven environment and is motivated by building strong, collaborative relationships.

Important note! Planned start date 1 September.

WHAT YOU WILL DO

• Act as the main point of contact for your customer portfolio.
• Build and maintain strong relationships with customers and internal teams.
• Handle customer queries with ownership and professionalism.
• Accurately process high volumes of orders in SAP.
• Coordinate product availability and delivery timelines.
• Validate pricing and support contract updates.
• Resolve complaints and implement corrective actions.
• Optimize logistics for efficient and cost-effective deliveries.
• Take full ownership of customer service quality.
• Ensure the Key Performance Indicators (KPIs) are met.

WHAT WE WANT YOU TO BRING ALONG

• Fluency in English is a must.
• 4+ years in Customer Service.
• Strong SAP experience - must have (3+ years preferred).
• Knowledge of MS Office tools (Excel advanced).
• Customer-focused and relationship-oriented.
• Strong communication and interpersonal skills.
• Analytical mindset with attention to detail.
• Comfortable with numbers and data.
• Comfortable collaborating with remote colleagues and customers
• Proactive, adaptable, and resilient under pressure.
• Ability to work across cultures with all levels of organization as well as with different functions.

• Additional European language skills would be an advantage.

WHAT WE OFFER

At the heart of our company is a commitment to nurturing growth, health, and happiness. That’s why we offer:

• A flexible hybrid work model (2 days per week in our Łódź office) with the bonus of shorter Fridays all year long.
• A birthday gift of a day off—spend it with those who matter most!
• The freedom to work remotely from EU for up to 30 days annually on a permanent contract.
• A day off for every full year with us (up to five extra days) to celebrate your dedication.
• Quarterly and annual recognition program that comes with financial rewards.
• Comprehensive Luxmed medical coverage.
• Life insurance to keep you and your loved ones protected.
• A lunch card to fuel your productivity.
• A Multisport card to keep you active and healthy.
• Support for your commute (public transport)
• Exciting product gifts four times a year and opportunities to sample new products.
• Funding for team bonding and integration activities.
• Bonuses for life’s special moments (like marriage or the birth of a child) and for long-term service.
• Generous referral bonuses when you recommend new talent.
• A modern workspace with collaborative areas and a calendar full of cool events and gatherings.
• Discounts on our products in the online shop.

WHO WE ARE

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company, please visit www.wellacompany.com and https://www.wellacompany.com/about-us.

EEO OPPORTUNITIES

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results.

English - Please click on this link to review the Notification of Equal Opportunity Rights poster

Español - Por favor, haga un clic en el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empleo

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