Technical Support Assistant

Department: Officeof Information Technology

Location: Framingham

MassBayfosters educational excellence and academic success to prepare students forlocal and global citizenship, to promote their personal growth, to meetcritical workforce demands of communities, and to contribute to the region’seconomic development.

Massachusetts Bay Community College isserved by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joiningour community.

Locatedin Greater Boston, MassBay is a comprehensive, open-access community college,offering associate degrees and certificate programs on three campuses inWellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary:

The ideal candidate will join a vibrant educationalcommunity and have a desire and ability to serve a population of students withvarious needs and backgrounds. This is apart-time, non-unit position with no benefits.

As a member of theEnd User Services team, this individual provides technical hardware/softwaresupport for client computers and other technologies within MassBay. Thisindividual provides courteous, timely, and effective assistance to students,faculty and staff, including classroom, lab, and event support.

Key Responsibilities and Duties:

• Monitor, resolve IT help desk ticket requests and incidents;
  
  
• Remotely collaborating with Wellesley based staff on tickets or incidents that require immediate attention, escalating to leadership as required;
  
  
• Support computers, tablets, and peripheral equipment using a variety of operating systems and applications;
  
  
• Maintain and install all software applications related to MassBay computing;
  
  
• Support audiovisual services in classrooms, meeting rooms, and public facing spaces;
  
  
• Provide routine computer, printer, laptop cart and peripherals maintenance;
  
  
• Provide computer software and hardware orientation for students;
  
  
• Make necessary arrangements for outside repair as needed;
  
  
• Provide walk-up support to students, staff and faculty as required;
  
  
• Responsible for ordering printer supplies;
  
  
• Perform other duties as assigned.
  
  

This list is not to be considered all-inclusive. Asupervisor may assign other duties as required to meet the needs and foster themission of the College.

All employees of MassBay are expected to work collegiallyand collaboratively within a community that values and celebrates the varietyof student experience.

Required Qualifications:

• Experience troubleshooting computers and audiovisual equipment;
  
  
• Experience working in a multi-user environment supporting users at different levels;
  
  
• Previous operating systems experience using Windows 10, Windows 11 and Mac OS.

Preferred Qualifications:

• Sensitivity and commitment to the goals of Affirmative Action;
  
  
• Experience working in a community college or similar environment;
  
  
• Demonstrated commitment to working with students in need;
  
  
• Previous experience maintaining and trouble-shooting software applications and PC hardware;
  
  
• Demonstrated effective oral and written communication skills;
  
  
• Ability to work as part of a team.
  
  
  

Additional Information:

Salary Range: $25 per hour

Position Type: Part-time, Non-Unit

Source of Funding: Local Trust

To Apply: Please include a letter of interest and resume with your online application.

Deadline:June 26th, 2026 or after that until filled.

Final candidates are required to provide sealed transcripts and/or certifications.

Hiring is contingent upon a successful CORI clearance.

Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.