Sr. IT Manager

Job Description

As a Sr. IT Manager - Executive Care & Event Services, you will lead and transform Honeywell's premium Executive IT support capability, delivering world-class, white-glove services to senior executives and enabling seamless IT experiences for high-visibility executive events.

This role combines two critical service domains:

• Executive Care (Diamond / Platinum / C-Suite Support) - high-touch, 24/7 IT support for executives and their offices
• Event Services - planning and execution of IT services supporting executive engagements, board meetings, and global events

You will drive operational excellence, governance, and service innovation across both areas, ensuring consistent, proactive, and high-quality executive experience.

You will report directly to our Senior Director of IT and you'll work out of our Charlotte, NC, or Atlanta, GA location on a Hybrid work schedule.

Hybrid Work Schedule Note: For the first 90 days New Hires must be prepared to work 100% onsite Monday - Friday.

Responsibilities

KEY RESPONSIBILITIES

• Lead delivery of premium executive IT support, ensuring fast response, high quality, and discretion aligned with Diamond Support standards
• Ensure 24/7 global coverage, including on-call and follow-the-sun support, meeting defined SLAs and response targets
• Oversee incident management, escalations, and resolution, ensuring proper tracking, documentation, and continuous improvement
• Drive proactive support through regular executive workspace checks, conference room readiness, and anticipation of issues before they impact executives
• Own IT delivery for executive events, including planning, technical readiness, live support, and post-event reviews
• Establish and standardize event support processes to ensure consistent, scalable delivery across regions
• Coordinate with infrastructure, network, AV, and security teams to ensure reliable technology for executive interactions and events
• Lead and develop a global team with clear roles, accountability, and effective coverage across services
• Implement structured operational rhythms (e.g., LSW, daily checks, service reviews) to ensure consistency and performance
• Govern the Executive Services model, including support tiers, escalation paths, and service reviews
• Act as primary escalation point for executive IT issues, ensuring quick resolution and strong stakeholder trust
• Promote a strong customer focus, delivering a seamless and personalized executive experience
• Drive continuous improvement through feedback, metrics, and process optimization
• Identify automation and innovation opportunities (e.g., AI, analytics) to improve efficiency and proactive support
• Align Executive Services with broader IT and Digital Workplace strategy

KEY SUCCESS METRICS

• Executive satisfaction and experience outcomes
• SLA adherence and response performance
• Incident resolution effectiveness and speed
• Event delivery success and stakeholder feedback
• Team engagement, performance, and retention
• Continuous improvement and automation adoption

Qualifications

YOU MUST HAVE

• 8+ years of experience in IT Service Delivery, End User Computing, or Executive Support
• Proven experience managing high-touch IT support teams for senior stakeholders
• Strong understanding of incident management, IT operations, and SLA-driven service delivery
• Experience managing global teams and on-call support models
• Ability to perform effectively in high-pressure, high-visibility environments

WE VALUE

• Experience with executive support models (e.g., Diamond / Platinum support)
• Strong leadership, communication, and stakeholder management skills
• Deep understanding of Digital Workplace technologies (collaboration, endpoint, AV environments)
• Proactive, solution-oriented mindset with strong decision-making capabilities
• Experience with ServiceNow or similar ITSM platforms

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more (https://benefits.honeywell.com/)

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date June 9th, 2026

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more (https://www.honeywell.com/us/en)

THE BUSINESS UNIT

Honeywell Corporate (CORP) provides enterprise-wide services and solutions that support Honeywell's diverse business portfolio. The Corporate IT team drives innovation and operational excellence by delivering scalable and secure technology solutions that empower our businesses globally. We focus on enabling digital transformation, enhancing cybersecurity, and optimizing IT infrastructure to support Honeywell's strategic objectives and growth.

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

Required Skills
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