Job Title
Consumer Sales Associate
Department
Retail Sales
Location
USVI
Reports to
Consumer Sales Supervisor
Grade: S03
Job Code: SL0025
Type of position:
Full-time Part-time
Non-Union Union
Hours_40___ / week
Exempt Non-exempt
JOb Summary
The Consumer Sales Associate will be responsible for guiding Customers through the purchase decision and activation process of all One Communications ’s product offerings, as well as providing equipment support and some technical assistance. The successful incumbent of this position must be able to communicate effectively, possess great organizational skills, lead by example, and encourage a positive TEAM environment.
Qualifications or Prerequisites
Duties and responsibilities include but are not limited to the following:
- Sell the value of the Company’s products, service plans and ancillary devices, equipment, and accessories
- Meet set monthly sales targets and quotas as set
- Provide a total sales solution to Customers for any of their connectivity needs, to include basic device and equipment setup
- Assist Customers in signing up for Tech assisted services and through contracted repair vendors
Assist Customers with minor equipment selections including but not limited to (CTV Converters, HD DVRs, EMTAs, Wireless Routers, Batteries, Mobile Devices etc.) troubleshooting and or replacement (Swap) Provide optimum Customer experience and develop positive relationships Build Customer confidence by making the store experience interactive, engaging and reassuringResponsible for meeting established sales objectives by matching Customer needs with the right products and services Make the most effective use of store displays and interactive devices for customersComplete paperwork and sales reports as they relate to store opening and closing Participate in all channel sales initiatives including but not limited to pop-up shops, direct community sales initiativesProvide optimum Customer experience and develop positive relationships Responsible for maximizing sales and profitability by focusing on key business initiatives, store merchandising, marketing execution, inventory management, and loss preventionPerform other duties as required
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REQUIREMENTS, KNOWLEDGE, SKILLS AND ABILITIES
- At minimum two (2) years’ Customer-facing experience
- At minimum one (1) year experience working in a retail sales environment; one (1) year cellular industry experience preferred
Knowledge of principles and processes for providing Customer and personal services (i.e., Customer needs assessment, meeting quality standards for services, evaluating customer satisfaction)Excellent oral and written skillsExperience in the Communications industry, as well as current and emerging technologiesKnowledge and experience with wireless retail salesStrong interpersonal skills for interfacing with customersAbility to work in a service-oriented, fast paced team environmentAbility to listen carefully and activelyAbility to meet established sales targets Excellent oral and written skills Bilingual proficiency is a plusComputer literacy, with an aptitude for learning communication products and servicesKnowledge of Microsoft Office Suite
EDUCATION REQUIREMENTS
High School Diploma, GED, or relevant experience. Some college preferred Minimum of one (1) year of retail, sales, or customer service experience
TECHNICAL REQUIREMENTS
N/A
CERTIFICATION REQUIREMENTS
N/A
TRAINING REQUIREMENTS
N/A
PHYSICAL REQUIREMENTS
Standing or sitting, walking, typing, talking and hearing, bending, squatting, reaching, for extended periods of timeAbility to occasionally lift up to 25 poundsModerate noise level
TRAVEL REQUIREMENTS
N/A
OTHER REQUIREMENTS
Must be willing to work a flexible schedule including evenings, weekends, and holidays