Description

Student Success Coach - Online Services and Educational Outreach (CS26-252)

To build on a strong foundation of achievement and contribute to the realization of its ambitious institutional goals, Southern Illinois University Edwardsville (SIUE) invites applications for the position of Student Success Coach - Online Services and Educational Outreach (CS26-252) . As a premier metropolitan university, SIUE is committed to advancing social and economic mobility while shaping the workforce of the future. Grounded in a comprehensive, broad-based education and enriched by hands-on research opportunities, SIUE equips its students with the knowledge and skills needed to succeed in a global marketplace and positively impact their communities.

Why SIUE?

Employing more than 2,400 faculty and staff members, SIUE is one of the largest employers in the Metropolitan St. Louis area. A study by SIUE School of Business faculty shows the University has a $1.3 billion annual economic impact on the region. Each year, the University's presence generates almost 9,000 additional jobs and more than $250 million in labor income for the area.

What You Will Do

• Develop and deliver programming, communications, and initiatives that promote academic and personal success for online student populations.

• Design and implement outreach and communication strategies to reengage out-of-touch or at-risk online students.

• Monitor online student progress and engagement through systems like Blackboard and Starfish, creating reports and identifying trends.

• Provide individualized support and mentoring to help students define and achieve educational and career goals.

• Collaborate with faculty, staff, and administrators to advocate for and enhance student success and well-being.

• Maintain accurate student records, confidentiality, and current knowledge of campus services to provide one-stop student support.

• Participate in professional development and contribute data, reports, and recommendations to improve student success initiatives.

FLSA: Non-Exempt

Minimum Acceptable Qualifications

• Bachelor's Degree
• Strong organization, tracking, data collection, time management and follow up skills
• Exceptional and engaging communication skills using multiple modalities
• Ability to build relationships, work independently and provide good judgment
• Ability to take initiative, pay careful attention to details and maintain confidentiality

• Master's Degree
• 2 years or more of experience developing and identifying support resources to encourage student engagement, retention, and persistence
• 2 or more years of experience providing support in a virtual capacity
• 2 or more years of experience developing support programs and resources that are transferable to a virtual environment
• 2 or more years of experience using various contact methods including chat or text
• Experience serving online and adult student populations

Supplemental Information

Civil Service Information: Civil Service Application - FAQs

Application Instructions: How to Apply - Step by Step (Download PDF reader)

Illinois Residency Requirement : Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position.

Illinois residency requires proof of a valid Illinois Drivers License or state of Illinois ID Card. Failure to produce the required documentation within 180 calendar days is grounds for immediate separation.

Classification: State Universities Civil Service System Classification Number:0055 SUCSS Classification Title. For more information on Civil Service classifications, please visit the State Universities Civil Service System website at: https://www.sucss.illinois.gov/pages/classspec/default.aspx .

Veterans: Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application. The required proof of eligibility includes, at a minimum, a copy of the veteran's DD214/DD215 form (Department of Defense), NGB22 form (National Guard), or Discharge Orders or DD256 Discharge Certificate (Reserves). For help in determining the appropriate proof of eligibility to submit, please refer to the Guide for Veteran Document Verification. (Download PDF reader)

Pre-Employment Screening: All external candidates who receive a job offer will be required to undergo pre-employment screening for this position. The screening process will encompass a criminal background check and, where applicable, other background checks such as a drug screen, verification of employment and education or licensure/certification, reference checks, and/or checks with relevant government registries. Please note that all job offers are contingent upon successful completion of the required screening process.

Work Authorization Information: SIUE will only employ those who are legally authorized to work in the United States and visa sponsorship for this position will not be provided. International students at SIUE on F-1 or J-1 visas are not eligible for full-time or part-time civil service positions with permanent status.

Accommodation: If you are unable to utilize our online application system and need to request an accommodation, please reach out to us at 618-650-2190 or via email at: careerinfo@siue.edu

EEO Statement

Southern Illinois University Edwardsville is an equal opportunity employer and thus prohibits discrimination against employees, applicants for employment and students on the basis of age, color, disability, marital status, national origin, race, religion, sex, sexual orientation, or veterans status.

SIUE offers an exceptional array of benefits to all full-time and part-time employees (50% or more receive benefits accrued at the percentage of appointment) including:

• Medical, dental, and visioninsurance;
• Universitytuition waivers(full-time employees receive 100% waiver of tuition)
• Lifeinsurance;
• SURSretirementplan;
• Supplementalretirement savings plans;
• Paid vacation and sick leave accrual;
• Generousholiday schedule/paid holidays;
• WorkLifeprograms;
• Employee Assistance Program(mental health and wellness);
• Employee discounts(local and national retailers);
• Flexible Spending Account Program;

Required Question