Self-Pay Coordinator (Patient Account Coordinator 2)

The patient account coordinator is responsible for planning, performing, and coordinating administrative and technical duties to support the Commercial Specialty, Self-Pay and Customer Service teams. Review work, process adjustments, collect on accounts and/or perform customer service duties to ensure that monies due to the University Hospital are secured and paid in a timely manner and the AR outstanding days of revenue are kept to a minimum.  Assignment will be flexible depending on payer mix, patient flow and workload fluctuations.

Facilitate and coordinate the daily operational functions of the Commercial, Customer Service and Self-Pay units. Includes but is not limited to:

• Review and work on the Customer Service and Self pay units High Dollar Delinquent Report to ensure prompt resolution through summary tracking documents and Manager’s e-mails weekly.
• Review Customer Service and Self pay units A/R levels, aging and weekly phone stats.
• Meet with the unit every week to review progress towards goals, address training issues, resolve questions, and promote exchange of ideas. (To include all worklist/work queues assigned to CCS Unit for both HB & PB.)
• Ensure that guidelines are implemented, enforced and updated as appropriate.
• Create development plans for those individuals who need additional assistance in a given procedure or skill set.  Document any meetings and the feedback given.
• Review the team’s vacation schedules and reallocate work as appropriate.
• Schedule and facilitate regular weekly team meetings.
• Other duties as assigned.

• 3 years of recent medical collection and/or billing experience. Work experience must have occurred within 5 years of hire date.
• Experience in hospital billing and/or UB-04 claims.
• Knowledge of and experience in interpreting managed care contracts. 
• Certified Revenue Cycle Specialist (CRCS) is required.

• Ability to use multiple system applications
• Demonstrated ability to communicate effectively verbally or in writing.
• Demonstrated ability to prioritize and accomplish multiple tasks in a fast-paced environment; consistently adhering to defined due dates.
• Demonstrated ability to handle responsibilities with attention to detail and in analytical fashion.
• Demonstrated ability to problem-solve and work independently.
• Demonstrated ability to work under stressful conditions and to be flexible.
• Epic certification in HB Resolute.

Monday through Friday. This is a hybrid position – in office and remote.

Deal with hostile, grieving or angry people on a daily basis.

Benefits 

• Healthcare for full-time employees covered 100% and 88% for dependents.
• $50K of term life insurance provided at no cost to the employee.
• Two separate above market pension plans to choose from.
• Vacation - up to 200 hours per year dependent on length of service.
• Sick Leave - up to 96 hours per year.
• 9 paid holidays per year.
• Substantial Tri-Met and C-Tran discounts.
• Employee Assistance Program.
• Childcare service discounts.
• Tuition reimbursement.
• Employee discounts to local and national businesses.

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