Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together, we will achieve our mission to enhance the health and well-being of the people and communities we serve.
We are seeking a Communications Specialist to join the Shared Solutions team in the Corporate Communications Division at Independence Blue Cross. The Shared Solutions team supports design, production, data collection/analytics, technology, and process improvement work across Corporate Communications. This division includes Associate Communications, External Communications, and Provider Communications. This position reports to the Director, Provider Communications & Shared Solutions.
In addition to demonstrating strong digital communications and organizational skills, the candidate must be familiar with new technologies, collecting/analyzing data, and managing digital production – from posting and tracking jobs in SharePoint, working with email and CRM platforms, handling production design to post articles on our news site, and identifying analytical trends captured through external and internal methodologies. Experience in process improvement work is helpful.
Key responsibilities include:
· Experience in digital communications; writing and design experience is preferred
· Collect and analyze data from a variety of sources to monitor trends and track the behavior of internal and external audiences; this analysis informs our tactics and priorities.
· Monitor and manage data collection, consulting with team members to provide insights and analysis that drive results on specific projects.
· Work to translate data information into a story that showcases ROI and/or informs our communication choices.
· Comfortable using and/or exploring new technologies, serving as a key coordinator between writers/content and technology/production teams.
· Work with writers and editors on edits or final copy requiring design and production for external audiences, working in consultation with our Provider Communications and External Communications colleagues (posting articles, formatting and sending emails, producing newsletters, managing online surveys, etc.).
· Provide consultation and production design support for internal SharePoint newsletters, web copy, articles, and other materials, working collaboratively with our Associate Communications colleagues.
· Work closely and collaboratively with associates within the division and across the company.
· Consult and participate in process improvement initiatives, including serving as a key resource and member of the division’s WorkWell process improvement workgroup.
· Work in partnership with associates across our division on Shared Solutions projects, often serving as the consultant or lead on specific jobs.
· Experience or an interest in setting up and/or analyzing survey data is helpful.
· Meet deadlines and track progress while ensuring transparency and accountability for all jobs.
· Develop reports, schedules, and plans as needed.
· Help organize and participate in weekly production, ad hoc, client, and team meetings.
· Meet routinely with team leaders to share/present work for brainstorming and feedback.