CLIENT INTAKE SPECIALIST/COORDINATOR — THE VOICE OF OUR FIRM

Lieser Skaff | Full-Time | On-Site | Mon–Fri | Real Estate & Business Law

Tampa, FL

ABOUT THE OPPORTUNITY

At Lieser Skaff, we don't just practice law — we build lasting relationships with clients navigating some of the most important transactions and decisions of their lives. The person who answers that first call sets the tone for everything that follows. That person is you.

We're looking for a Client Intake Coordinator who is warm and professional on the phone, relentlessly organized behind the scenes, and genuinely passionate about guiding people through the process of becoming a client. This is not a passive admin role — you will be the first impression of this firm, the person who turns inquiries into engaged clients, and the operational backbone that keeps our attorneys running at full speed.

WHAT YOU'LL OWN

• Client intake from start to finish — answer inquiries, qualify prospects, quote engagements, draft retainer agreements, coordinate signatures, and set up new clients in our systems. You own this process end-to-end.
• Speed-to-lead — respond to every inquiry promptly, follow up consistently, and use our CRM (Clio Grow) to ensure no prospect is ever forgotten.
• Phone coverage — be the confident, welcoming voice callers reach every time they dial our number.
• Calendaring — manage attorney schedules with precision, ensuring every appointment is set, confirmed, and prepared for.
• Attorney support — prepare client files, coordinate with legal staff, and handle the administrative details that allow our legal team to focus on practicing law.
• Office operations — mail processing, filing, general office organization, and the miscellaneous tasks that keep a professional office running smoothly.

YOU'RE THE RIGHT FIT IF YOU…

• Light up talking to people — you're naturally warm, attentive, and make callers feel heard and at ease immediately
• Follow through without being reminded — if you own a task, it gets done, and you'll track it until it does
• Sweat the small stuff (in a good way) — typos, missed deadlines, and disorganized files genuinely bother you
• Can confidently articulate value and gently guide an uncertain prospect toward a decision
• Thrive in a structured, professional environment where accuracy and discretion are non-negotiable
• Have 3-5+ years in a client-facing administrative role in a law firm or intake role in a law firm

WHAT WE OFFER

- Competitive salary with performance bonus structure

- Health & dental insurance

- Retirement savings plan with employer contribution (after one year)

- Paid time off

- A genuinely collegial team that values your contribution

A NOTE ON CULTURE

Lieser Skaff is a focused, collaborative firm. We take our work seriously and care deeply about doing right by our clients — but we also know that a good team makes hard work enjoyable. If you want to be part of a firm where your attention to detail and client-service instincts are genuinely valued, we'd love to hear from you.

Background check required. Lieser Skaff is an equal opportunity employer.