SUMMARY : The Relationship Development Manager is responsible for leading business development efforts and mentoring branch managers and associates across a defined market. This position serves as the market champion in building relationships, driving community engagement, and supporting branch teams in achieving deposit, loan, and customer growth through relationship-based strategies. The Relationship Development Manager partners closely with Retail Leadership to align market goals, develop sales strategies, and strengthen Carter Bank's presence across communities we serve.
ESSENTIAL JOB FUNCTIONS : - Lead business development efforts across the assigned market to expand customer relationships, strengthen community partnerships, and drive sustainable growth
- Build partnerships with commercial, mortgage, and other market partners to ensure effective communication and collaboration
- Partner with Retail Leadership to design and implement market-level sales strategies that align with Carter Bank's relationship-based approach and strategic objectives
- Collaborate with branch managers to improve effectiveness in relationship conversations, focusing on needs discovery, retention, and referral generation
- Collaborate with branch managers to assess business potential, analyze trends, and recommend strategies to improve performance
- Conduct joint calls and actively engage in local market events and activities to grow the business
- Provide field-based mentoring and real-time feedback to help associates strengthen their ability to deepen relationships and identify customer needs
- Facilitate peer-learning opportunities by sharing success stories and best practices across the retail network
- Partner with area managers and retail leadership to assess assigned branches performance, identify growth opportunities, and implement targeted strategies for improvement
- Stay closely connected to market trends, competitive activities, and local economic changes to inform market planning and opportunity development
- Provide data-driven insights and recommendations to help branches identify growth opportunities
- Analyze business development results, referral activity, and branch performance data to evaluate effectiveness and refine market strategies
- Support onboarding and development of new branch managers to ensure strong understanding of Carter Bank's relationship development expectations
- Champion a culture of collaboration, accountability, and relationship excellence within the market
JOB REQUIREMENTS : - High school diploma or equivalent required; Bachelor's degree in business, finance, accounting, equivalent field, or equivalent work experience preferred
- Experience in retail banking and/or branch management
- Experience in mentoring teams and leading through influence
KNOWLEDGE/SKILLS REQUIRED : - Expert sales aptitude
- Advanced relationship building skills
- Advanced motivation skills
- Advanced collaboration skills
- Advanced verbal and written communication skills
- Advanced understanding of deposit and lending products
- Advanced business acumen
- Intermediate computer skills
- Intermediate analytic skills
- Intermediate strategic planning skills
PHYSICAL AND MENTAL QUALIFICATIONS : - Standing, walking, bending and stooping required
- Must be able to sit at a desk for long periods of time and use a computer
- Must be able to occasionally move or lift up to 10 pounds
- May be asked to work supplemental hours periodically
- Limited travel required occasionally during and after business hours
The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified.
NOT A CONTRACT