Carter Bankshares

SUMMARY : Th e Assistant Branch Manager develops, expands, and maintains business relationships with customers while providing support and accountability for branch associates, ensuring financial performance, customer satisfaction, and adherence to branch policies and procedures. Demonstrates leadership competency and models skills and behaviors that produce high-performing teams. ESSENTIAL JOB FUNCTIONS : Demonstrates and provides guidance to assure the effective and consistent application of retail operating model defined behaviors, skills, and tools Actively participates in executing the branch's strategic plan to grow core deposits and loans, fee income Supports branch associate action planning, reinforces expectations, and assesses performance Maintains a high level of employee morale to minimize turnover and maximum customer service satisfaction Supports branch manager strategy for deposit and loan growth to obtain the bank's growth...

SUMMARY : The Internal Auditor performs internal audits under the direct supervision of the Internal Audit Manager/Director, reviews procedures, and conducts tests and analysis, preparing work papers. The Internal Auditor must display the key qualities of analytical/critical thinking and communication. The Internal Auditor adds value through process reviews and communicating results. ESSENTIAL JOB FUNCTIONS : Assist in the documentation of SOX Walkthroughs, conduct SOX testing, and conduct financial and operational audits With assistance from the Internal Audit Manager, create narratives and identify associated risks and controls Assist in the creation of the test plan, performing detailed audit tests, examining documents and records, observing operations, and conducting interviews with clients Work to identify and analyze business risks and problem solve, prioritize and take initiative Compile work papers that effectively document the audit...

SUMMARY : The SBA Loan Closer is responsible for managing the closing process on SBA 7(a) loan transactions, coordinating with borrowers, SBA Relationship Managers, attorneys, title companies, and the SBA Closing Manager to ensure every loan closes accurately and on schedule. ESSENTIAL JOB FUNCTIONS : Manage SBA 7(a) loan closings from conditional approval through funding, including ordering title, coordinating appraisals, and preparing closing checklists Review SBA authorization documents and ensure all conditions are satisfied prior to closing Prepare and review closing packages in compliance with SBA SOP requirements and internal closing policy Coordinate directly with borrowers, attorneys, title companies, and RMs to resolve open items and schedule closings Ensure timely funding and accurate disbursement of loan proceeds Verify that all closing documentation meets SBA and lender requirements before funding Maintain complete and...

SUMMARY : Provide administrative support for the Commercial banking team within the region to ensure a consistent level of customer service for banking clients. Develop client relationships, acting as a resource for commercial customers, to open accounts as needed, provide information about bank products and services, and assist with loan documentation. Follow compliance guidelines for Business accounts to minimize risk. Serve as a liaison between Commercial banking customers, Loan Operations and other areas of the bank, as needed. ESSENTIAL JOB FUNCTIONS : Interact with customers to open accounts, completing required paperwork and security checks. Must be familiar with the different sources of primary and secondary identification, and with acceptable and unacceptable forms of identification. Follow guidelines for opening and maintaining Business accounts, and ensure that the proper documents are completed/gathered (such as the Certificate of Beneficial...

SUMMARY : As a Financial Services Representative, you are stepping into a dynamic role that blends customer interaction and providing financial expertise. The FSR role allows you to be the first point of contact for customers where you'll guide them through their banking needs with a proactive and personalized touch. Whether handling every-day transactions, educating on self-service options, helping with basic banking needs, or routing customers to the appropriate next step, you will be building relationships with customers to improve their financial well-being day in and day out. ESSENTIAL JOB FUNCTIONS : Provides a range of customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring to partners Delivers exceptional customer experience through every customer interaction by proactively engaging customers to build relationships through meaningful conversation, asking relevant questions,...

SUMMARY : As a Financial Services Representative, you are stepping into a dynamic role that blends customer interaction and providing financial expertise. The FSR role allows you to be the first point of contact for customers where you'll guide them through their banking needs with a proactive and personalized touch. Whether handling every-day transactions, educating on self-service options, helping with basic banking needs, or routing customers to the appropriate next step, you will be building relationships with customers to improve their financial well-being day in and day out. ESSENTIAL JOB FUNCTIONS : Provides a range of customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring to partners Delivers exceptional customer experience through every customer interaction by proactively engaging customers to build relationships through meaningful conversation, asking relevant questions,...

SUMMARY : The Customer Contact Center Specialist II is the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. ESSENTIAL JOB FUNCTIONS : Manage large amounts of inbound calls in a timely manner. Initiate outbound calls as needed to obtain additional information from customers or follow up Follow communication scripts when handling different topics Adhere to internal procedures, staying current as changes or updates are made Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center...

SUMMARY : As a Financial Services Representative, you are stepping into a dynamic role that blends customer interaction and providing financial expertise. The FSR role allows you to be the first point of contact for customers where you'll guide them through their banking needs with a proactive and personalized touch. Whether handling every-day transactions, educating on self-service options, helping with basic banking needs, or routing customers to the appropriate next step, you will be building relationships with customers to improve their financial well-being day in and day out. ESSENTIAL JOB FUNCTIONS : Provides a range of customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring to partners Delivers exceptional customer experience through every customer interaction by proactively engaging customers to build relationships through meaningful conversation, asking relevant questions,...

SUMMARY : Under minimal direction, generates loans, deposits, fee income, and referrals through prospecting, analyzing, underwriting, approving, and closing relationships with individuals, businesses and professionals. ESSENTIAL JOB FUNCTIONS : Calls on existing and potential customers to develop new business and/or expand and retain current business Solicits total banking relationships by working with all lines of business partners to demonstrate full scope of bank products and services Interviews commercial lending applicants to develop information concerning their businesses, needs, desires, abilities, and earnings to determine whether a loan may be an acceptable risk Work closely with Credit partners in the administration of new and existing loan relationships Makes decisions on loans and establishes terms within specified lending limits, or makes recommendations to a higher authority Follows current loans and credit lines to ensure...

SUMMARY : As a Financial Services Representative, you are stepping into a dynamic role that blends customer interaction and providing financial expertise. The FSR role allows you to be the first point of contact for customers where you'll guide them through their banking needs with a proactive and personalized touch. Whether handling every-day transactions, educating on self-service options, helping with basic banking needs, or routing customers to the appropriate next step, you will be building relationships with customers to improve their financial well-being day in and day out. ESSENTIAL JOB FUNCTIONS : Provides a range of customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring to partners Delivers exceptional customer experience through every customer interaction by proactively engaging customers to build relationships through meaningful conversation, asking relevant questions,...

SUMMARY : As a Financial Services Representative, you are stepping into a dynamic role that blends customer interaction and providing financial expertise. The FSR role allows you to be the first point of contact for customers where you'll guide them through their banking needs with a proactive and personalized touch. Whether handling every-day transactions, educating on self-service options, helping with basic banking needs, or routing customers to the appropriate next step, you will be building relationships with customers to improve their financial well-being day in and day out. ESSENTIAL JOB FUNCTIONS : Provides a range of customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring to partners Delivers exceptional customer experience through every customer interaction by proactively engaging customers to build relationships through meaningful conversation, asking relevant questions,...

SUMMARY : The Mortgage Loan Originator (MLO) is responsible for soliciting, structuring and closing 1-4 family real estate loans as well as developing new mortgage loan business. The MLO develops a plan for collaborating with assigned bank branches to cause quality mortgage loan referrals. Additionally, the MLO develops an external network of Realtor, builder, and other referral partners. The MLO takes loan applications, collects relevant loan documentation and ensures that borrowers receive a quality origination experience. The MLO represents the bank in the local community through active involvement in key trade and other groups such as Realtor associations. ESSENTIAL JOB FUNCTIONS : Source and develop loans for residential real estate and new construction lending, both internally and externally Collaborate with bank Branch Managers to establish a referral plan and system Conduct regular training, share best practices and successes Conducts loan...

SUMMARY : As a Financial Services Representative, you are stepping into a dynamic role that blends customer interaction and providing financial expertise. The FSR role allows you to be the first point of contact for customers where you'll guide them through their banking needs with a proactive and personalized touch. Whether handling every-day transactions, educating on self-service options, helping with basic banking needs, or routing customers to the appropriate next step, you will be building relationships with customers to improve their financial well-being day in and day out. ESSENTIAL JOB FUNCTIONS : Provides a range of customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring to partners Delivers exceptional customer experience through every customer interaction by proactively engaging customers to build relationships through meaningful conversation, asking relevant questions,...

We are willing to consider a viable candidate anywhere within our footprint throughout Virginia or North Carolina. SUMMARY : Assists in ensuring Carter Bank adheres to all applicable state and federal regulations and compliance requirements with focus on consumer lending operations. This position will also assist in developing, implementing, monitoring, and training to ensure that the associates, products and services, and processes used at the bank are effective in order to adhere to compliance requirements by state and federal regulations for financial institutions. ESSENTIAL JOB FUNCTIONS : Follow the four pillars of the Compliance Program, detailing policy and procedures; Monitoring to self-assess the effectiveness of the bank's policies and procedures; Training which will be dictated by the periodical risk assessments and results from monitoring and external examinations; and a comprehensive Consumer Compliant Program Serve as the primary contact to...

SUMMARY : Business Bankers develop and maintain an active prospect list, customer outreach plan, and quality referral sources for companies, on average, between $1-$10MM in annual revenues. They are the primary contact for borrowing needs and provide subject matter expertise for deposit and cash flow management. Business Bankers work with various internal partners to build and manage full banking relationships. ESSENTIAL JOB FUNCTIONS : Make a significant impact by contributing to the growth of the bank through business loans, deposits, and fee income Leverage your network and centers of influence to engage with local business owners and companies to develop business lending opportunities Work with clients to identify their financial goals and find ways of reaching those goals Be part of a collaborative team with various bank partners to support and deepen the full client relationship Represent the bank in the community by attending and participating in...

SUMMARY : As a Financial Services Representative, you are stepping into a dynamic role that blends customer interaction and providing financial expertise. The FSR role allows you to be the first point of contact for customers where you'll guide them through their banking needs with a proactive and personalized touch. Whether handling every-day transactions, educating on self-service options, helping with basic banking needs, or routing customers to the appropriate next step, you will be building relationships with customers to improve their financial well-being day in and day out. ESSENTIAL JOB FUNCTIONS : Provides a range of customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring to partners Delivers exceptional customer experience through every customer interaction by proactively engaging customers to build relationships through meaningful conversation, asking relevant questions,...

SUMMARY : Th e Assistant Branch Manager develops, expands, and maintains business relationships with customers while providing support and accountability for branch associates, ensuring financial performance, customer satisfaction, and adherence to branch policies and procedures. Demonstrates leadership competency and models skills and behaviors that produce high-performing teams. ESSENTIAL JOB FUNCTIONS : Demonstrates and provides guidance to assure the effective and consistent application of retail operating model defined behaviors, skills, and tools Actively participates in executing the branch's strategic plan to grow core deposits and loans, fee income Supports branch associate action planning, reinforces expectations, and assesses performance Maintains a high level of employee morale to minimize turnover and maximum customer service satisfaction Supports branch manager strategy for deposit and loan growth to obtain the bank's growth...