Carter Bankshares

SUMMARY : As a Financial Services Representative, you are stepping into a dynamic role that blends customer interaction and providing financial expertise. The FSR role allows you to be the first point of contact for customers where you'll guide them through their banking needs with a proactive and personalized touch. Whether handling every-day transactions, educating on self-service options, helping with basic banking needs, or routing customers to the appropriate next step, you will be building relationships with customers to improve their financial well-being day in and day out. ESSENTIAL JOB FUNCTIONS : Provides a range of customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring to partners Delivers exceptional customer experience through every customer interaction by proactively engaging customers to build relationships through meaningful conversation, asking relevant questions,...

SUMMARY : Th e Branch Manager develops, expands, and maintains business relationships with customers while providing oversight and accountability for branch associates, ensuring financial performance, customer satisfaction, and adherence to branch policies and procedures. Demonstrates leadership competency and models skills and behaviors that produce high-performing teams. ESSENTIAL JOB FUNCTIONS : Lead, manage, and develop a branch team of direct reports with low to moderate complexity and risk in retail banking branch Drive branch revenue for a branch with low to moderate core deposit and loan balances through consumer and small business relationship development and new customer strategies; Drive the branch core deposit and loan growth through face to face appointments with customers, outbound calling, and participating on external business development calls with other partners Participate in market, civic, government, professional, business, community...

SUMMARY : The Loan Documentation Manager leads a mid-sized team of associates responsible for the preparation of loan documents and the loan closing process for commercial, business, and consumer banking loan transactions. As the bank's subject matter expert, the Loan Documentation Manager oversees the multifaceted and quick-paced production environment of the team, acting with authority as a problem solver and ensuring transactions are closed professionally and promptly. This leadership position interacts with numerous internal and external professionals to ensure documents provide maximum legal protections to the bank while delivering service levels that meet or exceed expectations. This position is directly responsible for the quality and effectiveness of loan documentation, including adherence to the loan approval, loan policies, efficient and effective loan closing procedures and compliance with the control environment. The Loan Documentation Manager designs the control...

SUMMARY : As a Financial Services Representative, you are stepping into a dynamic role that blends customer interaction and providing financial expertise. The FSR role allows you to be the first point of contact for customers where you'll guide them through their banking needs with a proactive and personalized touch. Whether handling every-day transactions, educating on self-service options, helping with basic banking needs, or routing customers to the appropriate next step, you will be building relationships with customers to improve their financial well-being day in and day out. ESSENTIAL JOB FUNCTIONS : Provides a range of customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring to partners Delivers exceptional customer experience through every customer interaction by proactively engaging customers to build relationships through meaningful conversation, asking relevant questions,...

SUMMARY : The Relationship Banking Officer plays a key role in managing customer relationships, providing tailored financial solutions, and promoting the Carter Bank's wide range of products and services. This role involves working with both personal and small business customers to help them achieve their financial goals while supporting the bank's growth and profitability objectives. ESSENTIAL JOB FUNCTIONS : Develop and maintain strong, long-term relationships with new and existing customers Serve as the primary point of contact for customers and manage assigned customer portfolio by meeting with them to build lasting relationships, discover financial needs, and tailor product and service recommendations Provide customized financial solutions based on the customers' individual and business needs Meet or exceed sales goals by identifying customer needs and offering appropriate bank products and services Generate new business through referrals,...

SUMMARY : The Payments Analyst is responsible for the processing of payments, including incoming and outgoing wires to and from the Federal Reserve Bank, Automated Clearing House (ACH) processing, and Debit Card payments and disputes. ESSENTIAL JOB FUNCTIONS : Analyze disputes from deposit clients pertaining to errors on transactions related to Debit Cards, ACH, ATMs, or Zelle Process disputes in accordance with Regulation E, Red Flag Rules, UDAAP, Visa Rules, Nacha Rules, and other banking regulations as applicable. Report fraud to networks or association, generating charge-backs, and process merchants' re-presentments Assist with Instant Issue card program Generate General Ledger entries to correct cardholders' accounts and update respective accounts for corporate accounting. Assist with Daily and Monthly account reconcilements Assist associates and cardholders with disputes or card-troubleshooting Communicate with Merchants to...

SUMMARY : As a Financial Services Representative, you are stepping into a dynamic role that blends customer interaction and providing financial expertise. The FSR role allows you to be the first point of contact for customers where you'll guide them through their banking needs with a proactive and personalized touch. Whether handling every-day transactions, educating on self-service options, helping with basic banking needs, or routing customers to the appropriate next step, you will be building relationships with customers to improve their financial well-being day in and day out. ESSENTIAL JOB FUNCTIONS : Provides a range of customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring to partners Delivers exceptional customer experience through every customer interaction by proactively engaging customers to build relationships through meaningful conversation, asking relevant questions,...

SUMMARY : The Customer Contact Center Specialist is the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. ESSENTIAL JOB FUNCTIONS : Manage large amounts of inbound calls in a timely manner. Initiate outbound calls as needed to obtain additional information from customers or follow up Follow communication scripts when handling different topics Adhere to internal procedures, staying current as changes or updates are made Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database...

SUMMARY : The Customer Contact Center Specialist is the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. ESSENTIAL JOB FUNCTIONS : Manage large amounts of inbound calls in a timely manner. Initiate outbound calls as needed to obtain additional information from customers or follow up Follow communication scripts when handling different topics Adhere to internal procedures, staying current as changes or updates are made Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database...

SUMMARY : Responsible for loan boarding, review, and funding of new loans to accurately and efficiently load to the core system. Completes data verification and quality control task to ensure data integrity and accuracy according to loan policy and governmental compliance ESSENTIAL JOB FUNCTIONS : Completes the loan boarding functions for all Commercial and Consumer loans originated by lending personnel to established procedures Perform daily review for all new loan data fields entered into the DNA system by loan boarding team members to ensure accuracy of loan input. This includes, new loans, modifications, extensions and renewals Establishing a person record in DNA, then boarding all new mortgage loans in the DNA core system per established procedures Converting construction-permanent loans, completing loan modifications, extensions and renewal into the DNA system Verify loan packages contain required disclosures, documents, checklists, and...

SUMMARY : As a Financial Services Representative, you are stepping into a dynamic role that blends customer interaction and providing financial expertise. The FSR role allows you to be the first point of contact for customers where you'll guide them through their banking needs with a proactive and personalized touch. Whether handling every-day transactions, educating on self-service options, helping with basic banking needs, or routing customers to the appropriate next step, you will be building relationships with customers to improve their financial well-being day in and day out. ESSENTIAL JOB FUNCTIONS : Provides a range of customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring to partners Delivers exceptional customer experience through every customer interaction by proactively engaging customers to build relationships through meaningful conversation, asking relevant questions,...

SUMMARY : As a Financial Services Representative II, you'll be responsible for building and maintaining strong relationships with both new and existing customers while helping them achieve their financial goals. You'll take a proactive approach to customer engagement ensuring that each interaction is meaningful and tailored to that customer's needs allowing you to identify new opportunities for growth and retention. Additionally, you will balance routine transactions and interactions with assisting customers through more complex banking matters while contributing to consistent growth and enhancing the financial well-being of our customers. ESSENTIAL JOB FUNCTIONS : Provides a range of customer services including engaging customers in financial needs-based conversations, account servicing, the opening of new products and services, accurately processing transactions, educating customers of self-service options, and referring to partners Delivers exceptional...

SUMMARY : The Sales Enablement Specialist supports the development and execution of sales and service programs, methodologies, campaigns, resources, and communication strategies that strengthen customer relationship management, business development efforts, and customer experience across the organization. Reporting to the Director of Sales Enablement, this role partners with leaders and associates across multiple lines of business to identify needs, develop resources, support implementation of sales and service initiatives, coordinate and support conferences and workshops, facilitate sharing of best practices, and promote adoption of tools, processes, and strategies that support organizational sales and service priorities. Success in this role requires strong collaboration, adaptability, organization, communication, and the ability to translate business objectives into actionable resources, communications, and programs that support sales growth, service consistency, and...

SUMMARY : Th e Branch Manager develops, expands, and maintains business relationships with customers while providing oversight and accountability for branch associates, ensuring financial performance, customer satisfaction, and adherence to branch policies and procedures. Demonstrates leadership competency and models skills and behaviors that produce high-performing teams. ESSENTIAL JOB FUNCTIONS : Lead, manage, and develop a branch team of direct reports with low to moderate complexity and risk in retail banking branch Drive branch revenue for a branch with low to moderate core deposit and loan balances through consumer and small business relationship development and new customer strategies; Drive the branch core deposit and loan growth through face to face appointments with customers, outbound calling, and participating on external business development calls with other partners Participate in market, civic, government, professional, business, community...

We are willing to consider a viable candidate anywhere within our footprint throughout Virginia or North Carolina. SUMMARY : Assists in ensuring Carter Bank adheres to all applicable state and federal regulations and compliance requirements with focus on consumer lending operations. This position will also assist in developing, implementing, monitoring, and training to ensure that the associates, products and services, and processes used at the bank are effective in order to adhere to compliance requirements by state and federal regulations for financial institutions. ESSENTIAL JOB FUNCTIONS : Follow the four pillars of the Compliance Program, detailing policy and procedures; Monitoring to self-assess the effectiveness of the bank's policies and procedures; Training which will be dictated by the periodical risk assessments and results from monitoring and external examinations; and a comprehensive Consumer Compliant Program Serve as the primary contact to...

SUMMARY : As a Financial Services Representative, you are stepping into a dynamic role that blends customer interaction and providing financial expertise. The FSR role allows you to be the first point of contact for customers where you'll guide them through their banking needs with a proactive and personalized touch. Whether handling every-day transactions, educating on self-service options, helping with basic banking needs, or routing customers to the appropriate next step, you will be building relationships with customers to improve their financial well-being day in and day out. ESSENTIAL JOB FUNCTIONS : Provides a range of customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring to partners Delivers exceptional customer experience through every customer interaction by proactively engaging customers to build relationships through meaningful conversation, asking relevant questions,...

SUMMARY : The Relationship Development Manager is responsible for leading business development efforts and mentoring branch managers and associates across a defined market. This position serves as the market champion in building relationships, driving community engagement, and supporting branch teams in achieving deposit, loan, and customer growth through relationship-based strategies. The Relationship Development Manager partners closely with Retail Leadership to align market goals, develop sales strategies, and strengthen Carter Bank's presence across communities we serve. ESSENTIAL JOB FUNCTIONS : Lead business development efforts across the assigned market to expand customer relationships, strengthen community partnerships, and drive sustainable growth Build partnerships with commercial, mortgage, and other market partners to ensure effective communication and collaboration Partner with Retail Leadership to design and implement market-level sales...

SUMMARY : The Mortgage Loan Originator (MLO) is responsible for soliciting, structuring and closing 1-4 family real estate loans as well as developing new mortgage loan business. The MLO develops a plan for collaborating with assigned bank branches to cause quality mortgage loan referrals. Additionally, the MLO develops an external network of Realtor, builder, and other referral partners. The MLO takes loan applications, collects relevant loan documentation and ensures that borrowers receive a quality origination experience. The MLO represents the bank in the local community through active involvement in key trade and other groups such as Realtor associations. ESSENTIAL JOB FUNCTIONS : Source and develop loans for residential real estate and new construction lending, both internally and externally Collaborate with bank Branch Managers to establish a referral plan and system Conduct regular training, share best practices and successes Conducts loan...

SUMMARY : The Mortgage Loan Assistant (MLA) provides support for the entire loan origination process and collaborates with Mortgage Loan Originators and Pipeline & Delivery Manager to ensure a smooth mortgage transaction. This MLA is also responsible for working with the origination team to ensure compliance related deadlines are met related to ECOA and HMDA for withdrawals and rejected loans that require Carter Bank adverse action and/or HMDA reporting. This role requires both a sales and operational mindset. ESSENTIAL JOB FUNCTIONS : Reviews the initial loan application, supporting documentation, and credit authorization for accuracy and completion with the customer Keeps current understanding of all loan program guidelines, pricing, policies and procedures Provides weekly status updates of files in progress to MLO, Referral Partner and Client Processes borrower documents in an accurate and timely manner following proper internal protocol and...

SUMMARY : The Branch Manager develops, expands, and maintains business relationships with customers while providing oversight and accountability for branch associates, ensuring financial performance, customer satisfaction, and adherence to branch policies and procedures. Demonstrates leadership competency and models skills and behaviors that produce high-performing teams. ESSENTIAL JOB FUNCTIONS : Lead, manage, and develop a branch team of direct reports with moderate to high complexity and risk in retail banking branch Drive branch revenue for a branch with moderate to high core deposit and loan balances through consumer and small business relationship development and new customer strategies; Drive the branch core deposit and loan growth through face to face appointments with customers, outbound calling, and participating on external business development calls with other partners Facilitate and participate in market, civic, government, professional,...