VP, Customer Success & Service Delivery

Title: Vice President, Customer Success & Service Delivery

Department: 775300

Revision Date: 4/30/2026

FLSA Status: Exempt

Location: Remote

Level: M6

Company Overview

Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world’s most innovative communications solutions. For more information, please visit www.comtech.com.

Position Summary

Comtech is seeking an accomplished Vice President of Customer Success and Service Delivery to lead the full customer experience across the Satellite and Space Products portfolio. This executive will define and execute the company’s customer lifecycle and service delivery strategy, ensuring exceptional customer experiences while driving customer retention, expansion, and long term recurring revenue growth.

The VP will oversee onboarding, field deployment, lifecycle management, renewals, technical and operational support, and all service delivery processes. Success in this role requires strong leadership across customer facing operations, deep experience in satellite communications and managed services, and the ability to partner effectively across Sales, Product, Engineering, and Operations.

This role supports customers across defense, government, and commercial sectors and requires the ability to understand diverse mission requirements and deliver high value, industry leading service outcomes.

Responsibilities

• Develop and lead Comtech’s end to end Customer Success and Service Delivery strategy, including onboarding, adoption, expansion, renewal, and advocacy.
• Ensure seamless transitions across Sales, Implementation, Service Delivery, and long term support functions.
• Build scalable processes that support growth while delivering a high touch customer experience.
• Ensure service delivery and success programs are tailored to mission needs across multiple industries.
• Partner with Sales leadership to drive expansion opportunities and reduce churn across the installed base.
• Lead Service Delivery, Field Deployment, and Technical Support teams to meet or exceed customer and contractual performance requirements.
• Strengthen cross functional coordination to eliminate friction and accelerate time to value.
• Deploy tools, analytics, and automation to improve visibility into customer health, usage, and lifecycle performance.
• Build, mentor, and scale a high performing Customer Success and Service Delivery organization.
• Establish performance metrics, operational standards, training programs, and development pathways.
• Foster a culture of accountability, customer advocacy, and operational excellence.

Requirements

• Proven experience managing recurring revenue portfolios, driving retention, and expanding service revenue.
• Demonstrated ability to support diverse customer environments across defense, government, and commercial sectors.
• Strong history of crossfunctional collaboration with Sales, Product, Engineering, and Operations.
• Experience with CRM and customer lifecycle platforms (e.g., Salesforce).
• Active security clearance or the ability to obtain one.

Education

Experience

About:

This position requires compliance with Comtech’s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.

The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location.

Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.

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