SECURITY SUPERVISOR

The Security Supervisor will provide supervision of policies and procedures implemented for the Security Department and conduct audits to provide a safe and secure environment. In collaboration with the Security Department Manager, responsible for supervision of employee relationship including disciplinary actions, training, performance, and employee satisfaction. Assist with improvements to patient/customer satisfaction.

Essential Duties:

• Acts as a role model for staff and represents Riverside Healthcare’s core values of integrity, excellence, partnership, and stewardship.
• Assists with staff meetings; seizes opportunities to foster communication, provide practice and organizational updates, share information, teach and continually challenge and develop staff.
• Provides daily supervision to Security staff.
• Provides consultation for improving patient/customer satisfaction.
• Effectively prioritizes and executes tasks when under pressure.
• Perform additional tasks as assigned to achieve organizational/departmental goals.
• Supervision of employee time keeping, attendance, and investigation of discrepancies.
• Inventory management of departmental supplies.
• Monitors and resolves patient complaints.
• Conducts disciplinary actions in collaboration with department leadership and Human Resources.
• Periodically rounds with, and conduct performance reviews, of each staff member.
• Assists Team Leaders with new hire training.
• Monitors staff compliance with education and training. 
• Supervision of departmental work flow and process improvement strategies.
• Knowledgeable of vendor responsibilities. 
• Coordinate and evaluate monthly emergency preparedness staff knowledge and skills.
• Ensure a safe and secure environment for all persons within Riverside Healthcare properties.
• Supervises scheduled patrols of properties in the prevention of crime.
• Supervises monthly departmental assignments.
• Conducts scheduled audits of access control, CCTV, and report writing software.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so your journey at and away from work is remarkable. Our Total Rewards package includes: 

Compensation

•              Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
•              Premium pay such as shift differential, on-call
•              Opportunity for annual increases based on performance

Benefits - .5 to 1.0 FTE

•              Paid Time Off programs
•              Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
•              Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
•              Defined contribution retirement plans with employer match and other financial wellness programs
•              Educational Assistance Program

Benefits - .001 to .49 FTE:

•              Paid Leave Hours accrued as you work

Required Experience:

• 3-5 years prior lead/supervisory experience
• Security or law enforcement experience
• Excellent computer, communication, and interpersonal skills required
• Independent, critical thinking and accuracy/attention-to-detail skill level needed

Preferred Experience:

• Demonstrated continued education in law enforcement preferred
• Healthcare experience preferred
• Campus environment experience preferred

Required Licensure/Education:

• High School graduate or equivalent
• Valid Illinois Driver’s License
• Evidence of good driving record up to 7 years may be required to meet insurability in Riverside’s insurance program. Insurability in Riverside’s insurance program is a requirement of the position

Preferred Education:

• Bachelor’s degree preferred
• CPR Certificate preferred
• Certification of IAHSS preferred

Employee Health Requirements:

Exposure/Sensory Requirements:

Exposure to: 

• Chemicals: Refer to MSDS sheets
• Video Display Terminals: Average 
• Blood and Body Fluids: While assisting to control or transfer of combative persons 
• TB or Airborne Pathogens: While assisting to control or transfer of combative persons

Sensory requirements (speech, vision, smell, hearing, touch):

• Speech: Verbal interaction with employees, patients, and visitors as well as verbal transmission of radio communications
• Vision: Ability to observe activities which pose a risk to the hospital and ability to drive a vehicle.
• Smell: Alert to potential life safety and chemical hazards.
• Hearing: Auditory alert to radio transmissions and verbal interactions.
• Touch: Tactical recognition of safety hazards, manual manipulation of equipment, and physical ability to grasp while assisting persons.

Activity/Lifting Requirements: 

Percentage of time during the normal workday the employee is required to:

• Sit: 15% 
• Twist: 1% 
• Stand: 10% 
• Crawl: 1% 
• Walk: 58% 
• Kneel: 1% 
• Lift: 5% 
• Drive: 5% 
• Squat: 1% 
• Climb: 1% 
• Bend: 1% 
• Reach above shoulders: 1%

The weight required to be lifted each normal workday according to the continuum described below:

• Up to 10 lbs: Frequently
• Up to 20 lbs: Frequently
• Up to 35 lbs: Frequently 
• Up to 50 lbs: Occasionally
• Up to 75 lbs: Occasionally
• Up to 100 lbs: Occasionally 
• Over 100 lbs: Occasionally

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.):

• Assist with the transfer of persons to and from carts, wheelchairs, beds, and other medical equipment.
• Physical restraint of combative persons.
• Move items obstructing safe exits, extinguishers, and fire pull stations.
• Assist with motor vehicle issues or relocations in parking lots.

Maximum consecutive time (minutes) during the normal workday for each activity:

• Sit: 30
• Twist: 2 
• Stand: 15 
• Crawl: 0 
• Walk: 45
• Kneel: 5
• Lift: 5
• Drive: 10 
• Squat: 2
• Climb: 2 
• Bend: 2
• Reach above shoulders: 2

Repetitive use of hands (Frequency indicated): 

• Simple grasp up to 15 lbs. 
• Pushing and pulling normal weight: 50-200 
• Fine Manipulation: Computer keyboard and mouse. 
• Repetitive use of foot or feet in operating machine control required for driving a vehicle.

Repetitive use of foot or feet in operating machine control: None 

Environmental Factors & Special Hazards:

• Environmental Factors (Time Spent): 
  • Inside hours: 6
  • Outside hours: 2 
• Temperature: Normal Range 
• Lighting: Average 
• Noise levels: Average 
• Humidity: Normal Range 
• Atmosphere: Normal Range
• Special Hazards: Involvement in hospital emergencies
• Protective Clothing Required: Ballistic vest, gloves, face mask