Customer Service Representative II

JOB SUMMARY

Serves as a resource for customers on validity and availability of orders, special requests, etc. Coordinates with other departments on customer requirements to insure timeliness and customer satisfaction. Assist other Customer Service Reps/Liaisons as needed. Performs other tasks as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receives and enters orders for customers
• Responds to customer inquiries regarding inventory availability, validity, and special request items
• Coordinates with other departments to insure timeliness of production and shipping
• Communicates estimated production lead times and delivery times to customers
• Receives discrepancies and requests for credit from customers
• Checks status of orders and back-orders
• Works with Material Specification team for parts creation

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge and experience working in System 36 and INFOR
• Knowledge of computers sufficient to utilize email, spreadsheets and databases
• Typing skills sufficient for email communications and data entry into various systems
• Skill in operating office equipment
• Ability to communicate in both oral and written forms with all levels inside and outside of the organization
• Ability to work independently
• Ability to meet deadlines
• Ability to professionally address a variety of customer issues
• Ability to gain product knowledge
• Ability to carry out tasks completely, efficiently and in a timely manner

MINIMUM REQUIREMENTS

PHYSICAL REQUIREMENTS:

• Light work
• Walking

ENVIRONMENT:Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature extremes, loud noises and bright lights. Examples: mail clerks, material handlers and food service workers