Overview
In collaboration with the Senior Director of Network Operations, site Medical Director and Nurse Director, the Operations Director will oversee daily operations that support the delivery of care to hematology/oncology patients and families in a safe, efficient and effective manner while creating an environment that fosters and promotes compassion, respect, sensitivity, confidentiality, and expert-based patient care delivery.Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
Primary Duties and Responsibilities:
Strategy/Business Development
In collaboration with the VP Network Operations, Senior Director, Network Operations, site Medical Director and Nurse Director, creates and manages a comprehensive business and marketing strategy, including physician outreach and the growth of referrals
Collaboratively develops and ensures implementation of annual goals for site operations; oversees the development and deployment of strategies and tactics to achieve goals
• Establishes and manages an excellent working relationship with leaders of the affiliate hospitals to enhance programs and services offered at each of the sites
• Works with affiliate hospital to Implement new services and programs including 2nd opinions, multidisciplinary clinics, telegenetics, tumor boards, etc.
• Works closely with Marketing and Communications in planning for new marketing initiatives or materials and outreach
Clinic Operations
Oversee workflow development and identify opportunities for improvement of daily operations and patient flow
Collaborate with key physician leaders to develop site-specific growth plans
In collaboration with the Medical Director and Nurse Director, ensures that the service maintains constant readiness for all regulatory agency reviews including but not limited to the Joint Commission and the Department of Public Health
Work with unit co-leaders to ensure that staffing levels and resource allocation are appropriate
Ensure that the appropriate departments are alerted in a timely manner for problems relating to the efficient operation of the unit
Serve as the expert and super user for all IS systems
Personnel
Supervise and oversee work of all administrative staff. This work includes, but is not limited to, the following:
Hold regular provider, administrative and all staff meetings in collaboration with the Medical Director and Nurse Director
Manage all performance reviews for administrative staff
Act as a mentor for administrative staff. Make recommendations for professional growth and development
Creates and maintains a positive work environment and employee engagement.
Works with leadership to establish, implement and evaluate performance standards and expectations
Serves as a resource to staff on performance related issues, including providing feedback to staff and developing performance plans.
Monitors staffing relative to workload and projected trends; conducts staffing/resource analysis and regularly informs leadership of relevant trends/future needs.
Financial
Serve as cost center/budget manager for all site cost centers
Work with Senior Director, Network Operations, site Medical Director and Nurse Director to develop an operating budget and develop capital requests
Work with the Senior Director, Network Operations, and other staff to understand and address significant budget variances
Monitor and report revenue, volume, expenses and RVUs consistent with DFCI Institute-wide methodology, including developing and preparing reports and analyses as needed
Monitor OT and staffing levels in close collaboration with the Managers and Nurse Director
Quality Improvement
Continuously seeks opportunities for process and quality improvement
Provides oversight on quality initiatives and certifications; patient satisfaction surveys
Educates and trains staff in quality and process improvement approaches and tools
Participates in initiatives to improve the quality of patient care
Serves as team member in analyzing and/or implementing changes within the unit to enhance operational performance, workflow, efficiency, and inter-departmental activities
Supervisory Responsibilities:
Direct oversight of all administrative support staff
Complete annual reviews and determine merit increases within Institute-wide range
Responsible for organizing work, setting priorities time lines, and determining and obtaining the resources required to meet those priorities
Hold direct staff accountable for success and timely execution of all job functions
Approve weekly time for direct staff
Knowledge, Skills and Abilities:
Demonstrated ability to draft correspondence, presentation and administrative documents as needed
Proven competency in working with senior leadership
Ability to coordinate and develop new programs and personnel
Proven ability to work with budgets, financial, volume, and variance reports
Demonstrated ability to establish rapport with patients and families from a variety of cultural, ethnic and religious backgrounds
Proficient in necessary computer skills
Ability to manage multiple practices and multiple affiliations with hospitals
Minimum Job