Field Service Engr I - GasDetection

Job Description

The Field Service Engineer- Gas Detection will be working within the Industrial Automation business unit, specifically the Service Team for customer support, team development and training. This person is the face of Honeywell and will be working with customers and internal organizations on problem resolution. The purpose of this position will be providing customer support, advanced field technical support and team training & development. The position will be located in Austin, TX.

You will drive timely identification, investigation, resolution, root cause analysis and replication of advanced technical issues experienced by our field team. You will support focus on accuracy, timely feedback, and customer satisfaction. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop training curriculum for our Field Organization. You will ensure proper documenting and recording of all activity and communication

Responsibilities

Key Responsibilities

• Strong knowledge of hand tools and proper usage, including a digital multimeter
• Ability to troubleshoot hardware/software, solve complex equipment problems
• Provide direct support to Internal & External Customers
• Facilitate issue identification and analysis; Investigate and resolve technical issues
• Act as conduit for Field Service to Technical Support & Engineering for advanced issue resolution
• Provides timely, detailed and accurate reports on analysis work performed
• Demonstrates ability to handle challenging projects to ensure customer satisfaction
• Accountable for team technical competency & skills certification
• Interacts with multiple disciplines and personnel within organizations
• Effective written and verbal communication skills
• Highly motivated, organized and able to work independently
• A collaborative and cooperative attitude

Qualifications

YOU MUST HAVE

• Associate degree in Electronics, Engineering Technology, Instrumentation, HVAC, Fire Alarm Systems, or a related technical field; OR 1-2 years of equivalent hands-on field service experience; OR completion of military technical training with 1-2 years of field experience
• 1-2 years of experience using Microsoft Office Suite, including Excel, Word, SharePoint, and PowerPoint, for documentation, reporting, service tracking, and communication
• Basic understanding of electrical systems, troubleshooting, and field service operations
• Valid driver's license and ability to travel to customer sites as needed

WE VALUE

• 2+ years of experience applying customer support and product support best practices in a field service, technical service, or industrial environment
• 1+ years of industry experience in gas detection, fire alarm, HVAC controls, instrumentation, or related technical field preferred
• Proven verbal and written communication skills with the ability to effectively support customers, document service activity, and coordinate with internal teams
• Demonstrated continuous improvement mindset with experience identifying process improvements that increase efficiency, service quality, or customer satisfaction
• Working knowledge of Salesforce.com, SharePoint, SAP, and Microsoft Excel for service tracking, reporting, and customer support documentation
• Strong organizational skills with the ability to manage multiple service requests, priorities, and deadlines in a fast-paced environment
• Experience training or mentoring junior technicians, team members, or customers on system operation and service procedures
• Ability to positively influence, motivate, and support a team while maintaining high standards of safety, service, and accountability

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here

THE BUSINESS UNIT

We provide building services through a team of dedicated experts both on site at a customer's building or via remote services capabilities. We help buildings of every size with our smart, customized solutions to help optimize an entire facility or building portfolio with managed services, remote building operations, predictive maintenance software, energy management and cybersecurity protection.

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.