Job Description
With over 140 years of innovation and service excellence, Burroughs keeps technology running for some of the largest financial institutions and retailers across North America. Through our North American network of field service professionals and digital support teams, we deliver full lifecycle management for payment and transaction automation, self-service, robotic, and IoT technologies-ensuring our customers experience maximum uptime and performance every day.
At Burroughs, we believe in growing our people as much as we grow our technology services. Many of our leaders began their careers in the field, and their success stories continue to inspire new generations of technicians, engineers, and support professionals. Our work is diverse, dynamic, challenging, and rewarding-but for those with curiosity, integrity, and a drive to learn, Burroughs is a place to build a lasting and meaningful career.
Why You'll Love Working Here
Training & Tools Provided: Comprehensive training, a full set of tools, and a company vehicle.
Competitive Pay & Time Off: Premium hourly rates ($18-$33 based on experience)
What You'll Do
As a Burroughs Service Technician, you will:
Install, maintain, and repair multi-vendor cash automation and self-service equipment.
Diagnose and resolve technical issues quickly and effectively.
Deliver an exceptional customer experience through clear communication and follow-through.
Manage tools, parts, and inventory with accuracy and care.
Technology You'll Work With
As a Burroughs Service Technician, you'll gain hands-on experience with a wide range of transaction and cash automation technologies, including:
ATMs and Teller Cash Recyclers (TCRs)
Smart Safes and Currency Counters
Self-Service Kiosks
Point-of-Sale and Retail Transaction Devices
Servers and Networking Hardware
Other OEM banking and retail automation equipment
Technicians are trained on multi-vendor equipment, giving you the opportunity to build versatile skills across industry-leading platforms.
What We're Looking For
Technical aptitude or a strong interest in learning electro-mechanical repair.
Excellent customer service skills and a positive, solutions-focused attitude.
Integrity, reliability, and professionalism in every interaction.
Strong organizational and communication skills.
Ability to work independently as well as within a team.
Requirements:
High School Diploma or equivalent (Associate's degree is a plus).
At least 21 years of age.
Valid driver's license, with at least 2 years of driving history.
Ability to lift/move up to 75 lbs.
Previous experience with ATMs, cash automation, or multi-vendor equipment is a plus.
At Burroughs, you'll gain hands-on experience, work with innovative technology, and build a long-term career with a company that values its people.
Travel Details
This role involves regular travel within your assigned local or regional territory to service customer sites. Most travel will be same-day within driving distance, though occasional overnight stays may be required depending on service coverage and customer locations. Company vehicles are provided for business use.
Work Schedule Expectations
Work schedules may vary depending on customer needs and are subject to change. While technicians generally work full-time hours, there may be times when evening, weekend, overtime, or on-call support is required. Flexibility is essential to ensure we meet customer service commitments.
*This posting and the advertised pay rate covers a span of Field Service Tech level 1 through level 3. Pay rate is commensurate upon skill set, experience and competency in similar role(s).
Burroughs is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.