Job Description
The County of Riverside seeks candidates to fill positions throughout Riverside County. A list of eligible candidates will be established to fill current and future vacancies.
The Riverside University Health System - Medical Center, located in Moreno Valley, is recruiting for an IT User Support Technician - Level III position.
The IT User Support Technician III, on the help desk or in the field will troubleshoot technical problems, resolve highly complex issues and provide solutions. They will provide technical assistance and support of computers, laptops, printers, departmental applications and local area networks through remote and onsite services. They will research, plan, install, configure, troubleshoot, maintain and upgrade desktop software and hardware and operating systems. Additionally, they will troubleshoot and resolve hardware, software and connectivity problems including user access and component configuration.
Incumbents in this class exercise a high degree of independent judgment, provide project oversight to subordinate staff, are considered subject matter experts and perform the most complex assignments that require extensive knowledge and proficiency.
Competitive candidates will possess four or more years, within the last five years, of IT job-related experience preferably within a medical or hospital setting.
Meet The Team! Riverside University Health System consistently receives national recognition for its progressive and innovative care, as well as being known as one of the top employers in the region. Mission..."Improve the health and well-being of our patients and communities through our dedication to exceptional and compassionate care, education, and research."
Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. test. IT job-related course work from an accredited college, university, or trade school in computer science, computer information systems, data processing, information management, or a related field to the assignment is preferred.
Experience
Four years of successful journey level IT job-related experience, one year of which included either lead person duties or technically advanced IT job-related work. (One year as an IT User Support Technician II will satisfy the one year of lead or technical advanced experience requirement.)
Other Requirement
Possession of a valid California Driver License: Class C
Required IT-Related Skills
Determining user information needs; installing hardware and swapping out unit/components to meet repair needs; installing software and configuring workstations to established standards; use of Windows, Outlook, and voicemail.
Preferred IT-Related Skills
Installing, maintaining and repairing hardware through board level swap-out; installing software and tuning workstations for optimal performance; managing projects involving responsibility for establishing objectives, activities and timelines and completing the work in accordance with established guidelines; training or coaching others in the use of Windows, Outlook, voicemail, and standard office automation products; use of office automation tools including database query and reporting tools; use of help desk tools; use of PC/Network performance diagnostic and tuning tools.
Knowledge Of
The principles, methods, and techniques used in the course of work for the IT User Support Technician series; principles and techniques applied to IT devices, applications and systems; principles of organization and administration; the principles of documentation and recordkeeping, storage and retrieval.
Ability To
Gather and analyze data, reason logically, draw valid conclusions, and make appropriate recommendations; resolve technical problems and innovate more efficient use of IT resources; perform systems analysis work and problem solving; interpret and follow written and oral instructions; prepare concise reports and documents; establish and maintain effective working relationships with staff, customers, other employees, and the public; communicate effectively with people at all organizational levels.Application Status
How to confirm your application was received or check on the status of your application, log-in to www.GovernmentJobs.com , click on your name in the upper right corner and click on “Applications & Status”.
Sign Up for Job Alerts
Go to www.RC-HR.com , click on “Careers,” click on “County Job Openings” and click on the “Subscribe to Job Alerts” icon.
For questions regarding this recruitment:
Contact Richard Griego at (951) 955-5162 or rgriego@rivco.org . Please allow 1-2 business days for a response to general inquiries.
The Riverside University Health System - Medical Center, located in Moreno Valley, is recruiting for an IT User Support Technician - Level III position.
The IT User Support Technician III, on the help desk or in the field will troubleshoot technical problems, resolve highly complex issues and provide solutions. They will provide technical assistance and support of computers, laptops, printers, departmental applications and local area networks through remote and onsite services. They will research, plan, install, configure, troubleshoot, maintain and upgrade desktop software and hardware and operating systems. Additionally, they will troubleshoot and resolve hardware, software and connectivity problems including user access and component configuration.
Incumbents in this class exercise a high degree of independent judgment, provide project oversight to subordinate staff, are considered subject matter experts and perform the most complex assignments that require extensive knowledge and proficiency.
Competitive candidates will possess four or more years, within the last five years, of IT job-related experience preferably within a medical or hospital setting.
Meet The Team! Riverside University Health System consistently receives national recognition for its progressive and innovative care, as well as being known as one of the top employers in the region. Mission..."Improve the health and well-being of our patients and communities through our dedication to exceptional and compassionate care, education, and research."
- Serve as Tier 2 and Tier 3 support for user endpoint devices, including workstations, laptops, mobile devices, phones, scanners, workstations on wheels (WOWs), audio/video equipment, cameras, microphones, and related peripherals.
- Deliver high-quality customer service through phone support, remote assistance tools, and onsite visits as needed.
- Intake customer service requests using ITSM platforms such as ServiceNow, diagnose root causes, and resolve technical incidents within established service level agreements (SLAs).
- Manage the lifecycle and inventory of endpoint devices by provisioning, configuring, and deploying endpoints and associated software, utilizing appropriate technologies and solutions.
- Support, troubleshoot, and resolve issues related to software and applications on endpoint devices.
- Ensure device health, compliance, security, and performance of endpoint systems are maintained through effective management practices.
- Support system upgrades, configuration changes, group policy management, and maintain secure systems.
- Assist and train users and staff in utilizing software, applications, workflow operations, documentation, and productivity tools.
- Provide user account and access support, including troubleshooting onboarding, offboarding, and user management activities within Active Directory (AD), Entra, and EPIC systems.
- Plan, research, and report on projects and complex tasks, offering oversight and mentorship, and serving as a subject matter expert (SME) to subordinate IT staff.
- Collaborate with departments to identify opportunities for technology to enhance patient care, patient safety, communication, and operational efficiency.
Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. test. IT job-related course work from an accredited college, university, or trade school in computer science, computer information systems, data processing, information management, or a related field to the assignment is preferred.
Experience
Four years of successful journey level IT job-related experience, one year of which included either lead person duties or technically advanced IT job-related work. (One year as an IT User Support Technician II will satisfy the one year of lead or technical advanced experience requirement.)
Other Requirement
Possession of a valid California Driver License: Class C
Required IT-Related Skills
Determining user information needs; installing hardware and swapping out unit/components to meet repair needs; installing software and configuring workstations to established standards; use of Windows, Outlook, and voicemail.
Preferred IT-Related Skills
Installing, maintaining and repairing hardware through board level swap-out; installing software and tuning workstations for optimal performance; managing projects involving responsibility for establishing objectives, activities and timelines and completing the work in accordance with established guidelines; training or coaching others in the use of Windows, Outlook, voicemail, and standard office automation products; use of office automation tools including database query and reporting tools; use of help desk tools; use of PC/Network performance diagnostic and tuning tools.
Knowledge Of
The principles, methods, and techniques used in the course of work for the IT User Support Technician series; principles and techniques applied to IT devices, applications and systems; principles of organization and administration; the principles of documentation and recordkeeping, storage and retrieval.
Ability To
Gather and analyze data, reason logically, draw valid conclusions, and make appropriate recommendations; resolve technical problems and innovate more efficient use of IT resources; perform systems analysis work and problem solving; interpret and follow written and oral instructions; prepare concise reports and documents; establish and maintain effective working relationships with staff, customers, other employees, and the public; communicate effectively with people at all organizational levels.Application Status
How to confirm your application was received or check on the status of your application, log-in to www.GovernmentJobs.com , click on your name in the upper right corner and click on “Applications & Status”.
Sign Up for Job Alerts
Go to www.RC-HR.com , click on “Careers,” click on “County Job Openings” and click on the “Subscribe to Job Alerts” icon.
For questions regarding this recruitment:
Contact Richard Griego at (951) 955-5162 or rgriego@rivco.org . Please allow 1-2 business days for a response to general inquiries.
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