Epic Principal Trainer- Clinical

Virtual Position (OR/WA Only) 

This is a virtual role open to candidates working from Oregon or Washington. While the position is primarily virtual, there may be occasions when onsite work is required at a designated Legacy Health location. 

All new hires are required to travel to a Legacy Health office in Portland, Oregon prior to their start date to complete a newhire health assessment and newhire paperwork. Initial training and orientation may be conducted onsite before transitioning to the remote schedule.

Every aspect of what we do at Legacy reinforces our commitment to improve the lives of our staff, our patients and our visitors. Information Services is no exception. IS drives so much of what we do, and we look for experts in the field to lead the way. Do you have your finger on the pulse of information systems for business and health care? Can you analyze, build, test, support and maintain systems that will benefit our hospital system and those we serve? If so, we’d like to hear from you.

Epic Principal Trainer- Clinical:

User Support and Training

• Leads the development, coordination, implementation and evaluation of end user Epic training.
• Conducts predominantly virtual with occasional classroom training, with end users in Epic, including all clinical applications.
• Supports clinicians during implementation of new upgrades/modules/optimizations, which may include one-to-one support to facilitate and promote adoption of all documentation components at unit/department level.
• Accountable for optimizing clinician adoption and utilization of documentation within Epic.
• Liaison with IS, operations leadership and clinical users regarding Epic
• Develops educational curriculum, including lesson plans, tip sheets, eLearning modules and utilization aides.
• Builds and up-dates Master Training Environment (MST) to reflect an optimal training environment.

Epic Workflow & Design

• Problem-solves application issues and works through barriers to achieve results by collaborating effectively with end users and the IS project team.
• Identifies issues in system design, operational workflow, system implementation, and support.
• Participates on multidisciplinary groups to identify issues and facilitate problem solving.
• Identify documentation gaps via an auditing process to capture training and design needs.

Support of Organizational and Team Goals

• Communicates effectively with all members of the healthcare team, leadership, and the Training Adoption and Usability team.
• Demonstrates teamwork and global thinking in the execution of implementation, training, and system support plans.
• Utilizes clinical and/or business expertise in system support and obtains information regarding user needs. Provides positive interaction with, and support to, a broad range of clinical users.
• Communicates and collaborates effectively and constructively with IS, hospital and clinic leadership.
• Demonstrates leadership in the support of operational changes required to optimize utilization of the system.
• Documents issues, options, resolutions, communications, testing and problem identification using established formats.
• Maintains a flexible schedule to meet predictable and unpredictable training requirements, including day, evening and night shift training.
• Meets commitment within agreed upon timeframes.

Education:

As required by clinical licensure.

BSN, allied professional or Informatics degree in related field preferred.

Employment contingent on obtaining and maintaining Epic Certification.

Experience:

Minimum of five years clinical experience in clinical setting required; minimum two years of clinical experience at a Legacy Hospital preferred. Prior experience with training electronic health records systems required.

Licensure:

Current applicable state licensure or allied professional licensure in Oregon and/or Washington.

Knowledge/Skills:

Demonstrated knowledge and ability to use Epic for documentation of patient care delivery.

Demonstrated knowledge and ability of computer system software and hardware components, (e.g. MS Office Windows operating system, dual screen projection).

Demonstrated fundamental understanding of patient workflow and workflow of care provider.

Demonstrated fundamental understanding of policies and procedures.

Demonstrated classroom management and teaching skills.

Understands and applies adult learning principles.

Proven advanced communication skills, written and verbal; able to communicate effectively with all levels of personnel within the organization.

Demonstrated leadership in change management.

Demonstrated problem solving and collaboration skills.

Demonstrated excellent communication skills- both verbal and written.

Demonstrated excellent customer service skills and abilities.

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