As an IT Manager at Honeywell, you will hold a pivotal leadership role within the Information Technology organization, responsible for driving both enterprise technology strategy and high‑touch executive IT services on a global scale. You will lead and mentor a team of IT professionals while overseeing critical operational and executive support functions that directly enable business performance.
Reporting directly to Aaron Hicks, this role is based in Phoenix, AZ and operates on a hybrid work schedule. You will partner closely with senior leaders to execute technology strategies and initiatives aligned to business objectives, ensuring the reliability, security, and scalability of IT systems and services across the enterprise.
In addition to core IT operations, this role owns Global Diamond Care, Platinum Care, and Executive Event Support Services, delivering white‑glove, always‑on IT support for VP‑and‑above and C‑level leaders worldwide. You will ensure end‑to‑end accountability for executive and VIP support, including 24x7 coverage, proactive maintenance, all‑device support, escalation management, and seamless technology enablement during high‑visibility events.
Through strong leadership, operational excellence, and a focus on proactive service delivery, you will foster a culture of continuous improvement and innovation—enhancing executive productivity, minimizing risk, and strengthening Honeywell’s competitive advantage.
Responsibilities KEY RESPONSIBILITIES
- Lead and mentor a global IT organization, including Diamond Care, Platinum Care, and Executive Event Support Services, fostering a culture of accountability, innovation, and service excellence.
- Partner with senior leadership to execute technology strategies aligned with business objectives, ensuring high‑touch executive support for VP‑and‑above and C‑level leaders worldwide.
- Oversee global IT operations spanning infrastructure, cybersecurity, applications, and 24x7 executive support services, ensuring reliability, security, and scalability.
- Deliver end‑to‑end Executive Care, including always‑on response, proactive maintenance, VIP routing and issue resolution, and hands‑on remote support across all IT devices.
- Manage and mature a dedicated executive support model, providing white‑glove services, remote support teams, and Executive Event Support for critical business moments.
- Drive technology initiatives that enhance operational efficiency, resilience, and executive productivity while minimizing downtime and service disruption.
- Proactively identify and mitigate technology risks, ensuring seamless executive experience during daily operations, escalations, and high‑visibility events.
Qualifications YOU MUST HAVE - 7+ years of experience leading Executive Care / VIP IT support in a large, complex enterprise environment, supporting VP‑and‑above and C‑level leaders with high‑touch, always‑on service models.
- 6+ years of progressive IT leadership experience, including direct people management, performance coaching, and leading diverse, geographically distributed teams across multiple regions and time zones.
- Demonstrated success managing global executive support services, including Diamond Care, Platinum Care, and Executive Event Support, with strong ownership of escalations, end‑to‑end accountability, and service excellence.
- Proven ability to oversee enterprise IT operations encompassing infrastructure, endpoint services, security, and support delivery to ensure system reliability, scalability, and executive productivity.
- Strong strategic thinking and business acumen, with the ability to align technology and executive‑care initiatives to business priorities and senior‑leader expectations.
- Experience managing budgets, vendor relationships, and operational performance within IT or executive services organizations.
- Solid understanding of cybersecurity best practices, risk management, and regulatory compliance, preferably within a highly regulated or aerospace enterprise environment.
- Bachelor’s degree in Information Technology or a related field preferred, or 10+ years of equivalent IT experience in enterprise environments with increasing leadership responsibility.
WE VALUE - Bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience in driving technology innovation and digital transformation initiatives.
- Industry certifications such as ITIL, PMP, or relevant technology certifications.
- Strong project and vendor management skills.
- Commitment to fostering diversity and inclusion within the IT workforce.
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.