Job Description
Job Category: Customer Service / Support
Requisition Number: PROJE003911
Full Time
Remote
Carlsbad, CA 92010, USA
Job Details
Description
HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!
We are hiring a Project Coordination Lead, Temporary on 3rd Shift(12am - 8:30am).
What you will do in this position:
- Project Coordinator Oversight & Quality Assurance
- Serves as the direct oversight contact for all remote overnight Project Coordinators, monitoring productivity and performance throughout each shift to ensure project tasks are completed accurately and on schedule.
- Reviews Project Coordinator documentation output for accuracy and completeness, including work order assignments, Master Spreadsheet updates, RMA tracking entries, and pre- and post-installation photo reviews.
- Monitors Project Coordinator check-in/check-out oversight activity to verify that all on-site technician scheduling is being tracked and reported correctly.
- Identifies and addresses performance gaps, errors, or process deviations in real time, providing corrective guidance to Project Coordinators during overnight shifts.
- Escalates recurring accuracy issues or productivity concerns to the Supervisor for further action.
- Tracks and documents Project Coordinator performance metrics and flags any patterns requiring additional training or process clarification.
- Coordinates with internal teams to ensure Project Coordinators have the resources, access, and instructions needed to execute their responsibilities effectively each shift.
- Project Support
Serve as the primary remote point of contact for on-site technicians throughout each overnight installation via Microsoft Teams
Identifies process steps and any other training that may be required for any internal support teams.
Communicates activity delays to Supervisor, Project Manager (if applicable) and Account Managers and escalates as needed to ensure project timelines are met.
Ensures installers are checking in and checking out from sites as scheduled.
Escalates issues preventing store opening with a functional audio system to the appropriate internal and/or external contact.
Serve as the primary remote point of contact for on-site technicians throughout each overnight installation via Microsoft Teams.
Ensure installers are checking in and checking out from sites as scheduled
Document Preparation and Work Orders
Performs administrative tasks associated with preparing documentation and assigning work orders to the installers.
Ensures equipment's on time delivery.
Tracks RMA closures for trade-in equipment and actively monitors equipment return.
Confirms installation dates with technicians and customers.
Project Deliverables
Performs administrative tasks associated with reviewing and processing project deliverables.
Updates Master Spreadsheet to ensure project progress.
Provides daily report of completed installations with any exceptions requiring actionable items noted and responsible party.
What you need to succeed:
- Qualifications
- Professional aptitude.
- Strong organizational skills, with the ability to manage multiple concurrent workflows across a remote team.
- Attention to detail - you will be reviewing photos, documentation, and temp worker output for accuracy on every job.
- Strong customer service skills.
- Sense of urgency to meet deadlines and keep overnight shift activity on track.
- Strong problem-solving skills, including the ability to identify and resolve team performance or process issues in real time.
- Demonstrated ability to oversee, direct, and provide feedback to remote workers in a fast-paced, time-sensitive environment.
- Basic understanding of networking concepts such as network ports and IP-based systems.
- Advanced MS Skills (Excel/Word/PowerPoint), including collaborative use of shared spreadsheets and documentation tools.
- Proactive and flexible to changing priorities, with the ability to re-direct team focus as project needs shift overnight.
- Comfortable working overnight hours and leading a remote team during non-traditional shifts.
Experience: 2+ years
Education: High School Diploma - Preferred
Travel: 0%
The posted pay range, $22 - $29.37/hour + 15% Shift Differential, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds with assistance.
Job Details
Description
HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!
We are hiring a Project Coordination Lead, Temporary on 3rd Shift(12am - 8:30am).
What you will do in this position:
- Project Coordinator Oversight & Quality Assurance
- Serves as the direct oversight contact for all remote overnight Project Coordinators, monitoring productivity and performance throughout each shift to ensure project tasks are completed accurately and on schedule.
- Reviews Project Coordinator documentation output for accuracy and completeness, including work order assignments, Master Spreadsheet updates, RMA tracking entries, and pre- and post-installation photo reviews.
- Monitors Project Coordinator check-in/check-out oversight activity to verify that all on-site technician scheduling is being tracked and reported correctly.
- Identifies and addresses performance gaps, errors, or process deviations in real time, providing corrective guidance to Project Coordinators during overnight shifts.
- Escalates recurring accuracy issues or productivity concerns to the Supervisor for further action.
- Tracks and documents Project Coordinator performance metrics and flags any patterns requiring additional training or process clarification.
- Coordinates with internal teams to ensure Project Coordinators have the resources, access, and instructions needed to execute their responsibilities effectively each shift.
- Project Support
Serve as the primary remote point of contact for on-site technicians throughout each overnight installation via Microsoft Teams
Identifies process steps and any other training that may be required for any internal support teams.
Communicates activity delays to Supervisor, Project Manager (if applicable) and Account Managers and escalates as needed to ensure project timelines are met.
Ensures installers are checking in and checking out from sites as scheduled.
Escalates issues preventing store opening with a functional audio system to the appropriate internal and/or external contact.
Serve as the primary remote point of contact for on-site technicians throughout each overnight installation via Microsoft Teams.
Ensure installers are checking in and checking out from sites as scheduled
Document Preparation and Work Orders
Performs administrative tasks associated with preparing documentation and assigning work orders to the installers.
Ensures equipment's on time delivery.
Tracks RMA closures for trade-in equipment and actively monitors equipment return.
Confirms installation dates with technicians and customers.
Project Deliverables
Performs administrative tasks associated with reviewing and processing project deliverables.
Updates Master Spreadsheet to ensure project progress.
Provides daily report of completed installations with any exceptions requiring actionable items noted and responsible party.
What you need to succeed:
- Qualifications
- Professional aptitude.
- Strong organizational skills, with the ability to manage multiple concurrent workflows across a remote team.
- Attention to detail - you will be reviewing photos, documentation, and temp worker output for accuracy on every job.
- Strong customer service skills.
- Sense of urgency to meet deadlines and keep overnight shift activity on track.
- Strong problem-solving skills, including the ability to identify and resolve team performance or process issues in real time.
- Demonstrated ability to oversee, direct, and provide feedback to remote workers in a fast-paced, time-sensitive environment.
- Basic understanding of networking concepts such as network ports and IP-based systems.
- Advanced MS Skills (Excel/Word/PowerPoint), including collaborative use of shared spreadsheets and documentation tools.
- Proactive and flexible to changing priorities, with the ability to re-direct team focus as project needs shift overnight.
- Comfortable working overnight hours and leading a remote team during non-traditional shifts.
Experience: 2+ years
Education: High School Diploma - Preferred
Travel: 0%
The posted pay range, $22 - $29.37/hour + 15% Shift Differential, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds with assistance.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
We are an Equal Opportunity/Affirmative Action Employer. We encourage Minorities, Females, Disabled and Veterans to apply.
We participate in the e-verify system.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a HM Electronics Human Resources Representative at 800.848.4468.
Equal employment opportunity, including veterans and individuals with disabilities.
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