Scheduling Coordinator (Service Center)

Join our team as a Scheduling Coordinator in Yakima, WA!

Scheduling Coordinators play a vital role in ensuring patients can access the care they need at YVFWC. By managing high‑volume scheduling activities, verifying patient information, and coordinating appointments across care teams, this position supports smooth clinic operations and continuity of care.

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services, including medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

We invite you to explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families!

Position Highlights:

• 1.0 FTE (40 hours per week)

• $18.47-$22.62/hour DOE with the ability to go higher for highly experienced candidates

• Additional pay for your bilingual skills, paid on hours worked

• 100% employer-paid health insurance, including medical, dental, vision, Rx, 24/7 telemedicine

• Profit sharing & 403(b) retirement plan available

• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Manage the scheduling phone queue and schedule patient appointments according to provider guidelines and clinic needs

• Verify and update patient demographic, insurance, and eligibility information at the time of scheduling

• Communicate appointment changes, cancellations, and rescheduling information to patients

• Manage scheduling work queues, including cancellations, no‑shows, recalls, and waitlists

• Assess patient needs and coordinate scheduling with Patient Benefits Coordinators as appropriate

• Provide outreach calls and backup support to front office teams as needed

• Perform other duties as assigned

Qualifications:

• High School Diploma or GED

• One year of experience in an office, administrative, patient care, call center, or customer service role

• Bilingual (English/Spanish) speaking skills required at a level 9

• Experience scheduling appointments in a healthcare or call center setting is a plus

• Ability to manage multiple tasks and prioritize effectively in a fast‑paced environment

• Strong interpersonal and communication skills with patients, providers, and staff

• Basic computer proficiency, including Microsoft Word and Excel

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Visit our website at www.yvfwc.com to learn more about our organization!