Job Description
University of Kentucky
Equal Employment Opportunity/M/F/disability/protected veteran status.
Posting Details
Posting Details
| Job Title | Customer Access Senior/UKHC |
|---|---|
| Requisition Number | RE54026 |
| Working Title | Patient Access Senior/UKHC |
| Department Name | H4027: REV Cycle MGT-PFE |
| Work Location | Lexington. KY |
| Grade Level | 08 |
| Salary Range | $19.00-30.09/hour |
| Type of Position | Staff |
| Position Time Status | Full-Time |
| Required Education | AA |
| Click here for more information about equivalencies: | https://hr.uky.edu/employment/working-uk/equivalencies |
| Required Related Experience | 4 yrs |
| Required License/Registration/Certification | None |
| Physical Requirements | This position requires regularly sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds. Occasional exposure to cuts/punctures or combative/violent people may also be involved. |
| Shift | Primarily days, Mon – Fri, 8am-5pm. Remote schedule options available. |
| Job Summary | The primary responsibilities of the Patient Access Senior for the UK HealthCare Patient Access Call Medical Contact Center include: resolution of escalated Patient Access issues; training and coaching Patient Access Associates Medical Contact Center agents; monitoring work group performance, volume, productivity, audits, and accuracy reports; a commitment to excellent customer service; processing standardization activities of workflow and efficiency improvements; and ensuring compliance with University, federal, state, and local regulations. Remote schedule options available. |
| Skills / Knowledge / Abilities | The ideal candidate will possess strong leadership skills, attention to detail, and customer focus. |
| Does this position have supervisory responsibilities? | Yes |
| Preferred Education/Experience | Five to six years of healthcare and/or customer service experience. |
| Deadline to Apply | 04/21/2026 |
| Our University Community | We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. |
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Please describe the most you have done to satisfy a difficult internal or external customer.
(Open Ended Question)
- * Please describe a time when you provided exceptional customer service and include specific details regarding the situation.
(Open Ended Question)
- * Please indicate the number of years of paid work experience you have been directly responsible for coordinating/supervising and/or training direct reports.
- None
- More than 0 years, up through 4 years
- More than 4 years, up through 6 years
- More than 6 years
- * Please indicate the number of years of paid work experience you have been directly responsible for patient scheduling.
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years
- * Please indicate the number of years of paid work experience you have in a position where you were directly responsible for customer service/customer relations.
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years
Applicant Documents
Required DocumentsOptional Documents
Equal employment opportunity, including veterans and individuals with disabilities.
PI283869585