Customer Training Specialist

Who we are

If you’re driving on a highway in North America, there’s a good chance Infotech software helped build it. In the U.S., 88% of state transportation agencies use Infotech-developed software to manage road construction. From digital bidding to secure document signing, from cost estimation to inspection, we build tools that streamline infrastructure project delivery and ensure transparency, quality, and compliance.

We’re proud to be a Certified™ Great Place to Work®, with a people-first culture, outstanding employee retention, and flexible work-life support. Headquartered in Gainesville, Florida, Infotech is a pioneer in civil construction software and a vibrant community of technologists, collaborators, and problem solvers.

What you’ll do

As a Customer Training Specialist, you'll be at the heart of our customers' success — the expert voice they trust as they get up and running with our industry-leading Commercial and Enterprise products. You'll support the full onboarding experience, build lasting relationships, and make a real impact on how our customers work every day. Here's what that looks like:

• Lead transformative onboarding experiences. You'll guide new and existing customers through product training tailored to their goals, ensuring every customer feels confident and empowered from day one.
• Champion the customer. You'll be the bridge between our customers and our products, proactively advocating for their needs with internal teams across sales, marketing, engineering, and product.
• Drive complex training initiatives. Partnering with the Customer Success team, you'll lead large-scale onboarding engagements, tracking milestones, flagging risks, and keeping everything moving forward.
• Shape the future of our training content. As a subject matter expert, you'll contribute to the creation of scalable educational materials and a growing library of support resources that make our customers' lives easier.
• Be a trusted partner throughout the journey. You'll stay by the customer's side throughout onboarding, sharing best practices and following up to ensure they're thriving long-term.
• Turn customer insights into action. You'll analyze trends in how customers use our products, identify opportunities for improvement, and bring those findings back to the teams who can act on them.

QUALIFICATIONS

You must have

Bachelor’s degree in related field; or equivalent combination of education and experience.

We’d like you to have

• 2+ years of experience in customer support, preferably in high-paced, high-stakes environments
• Experience leading product implementations
• Prior experience working in SaaS, product development and implementation, or civil and infrastructure construction

Technical skills we’d like you to have

• Customer relationship management systems (e.g., Salesforce)
• Experience using JIRA, Confluence, and Google Analytics
• Microsoft Office (Word, Excel, PowerPoint)
• Communication tools such as Slack, Zoom, or Google Meet

Where you’ll work

Infotech’s people-first culture allows us to support remote, hybrid, or on-site work arrangement preferences aligned with the needs of the role or team. Construct your future with us while working fully remote within the US*. You can let us know your preferred work arrangement on your application.

Our commitment to you as an Infotecher

• Comprehensive health benefits and inclusive wellness support
• Flexible time off and paid holidays
• Continuing education and leadership development programs
• An inclusive culture built on empathy, connection, and trust

Read more about our people-first initiatives on our website.

Other requirements

This position requires schedule flexibility for shifts outside of Infotech's traditional business hours. Up to 25% travel may be required.

Hiring timeline

This position is not eligible for immigration sponsorship. This position will fill multiple openings and will remain posted until March 18th, 2026 at 5pm EST. Resume and cover letter are required.

In compliance with pay and benefits transparency requirements, please visit the Total Rewards page on our website.

*Infotech supports remote work arrangements within the contiguous United States. However, due to business considerations—including but not limited to tax and employment regulations—we are currently unable to support permanent remote work arrangements in the state of California.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

PI283047966