IT Support Specialist II

JOIN A TEAM THAT VALUES PEOPLE 

At Hendricks Commercial Properties, we value people who value people. We believe in creating environments where communities thrive, and we encourage our team to embrace the freedom to do amazing things. We didn’t come this far to only come this far—join us in making a real impact. 

OUR COMMITMENT TO YOU 

We offer more than just a job. Our benefits include flexible work hours, Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K Match, Medical Benefits, 24/7 Online Care, Pet Insurance, and many other company perks. You’ll also enjoy working in beautifully designed offices, situated in dynamic downtown areas with access to great amenities that enhance your day-to-day experience. At Hendricks, you’ll have the opportunity to teach what you know and learn what you don’t—and community matters here. 

BE THE CEO OF YOUR JOB 

As the IT Support Specialist II, you are responsible for providing advanced technical support and troubleshooting assistance to end-users within our organization. Your primary responsibility will be to handle escalated support tickets and provide in-depth problem-solving to resolve complex IT issues. You will work closely with Tier 1 technicians and collaborate with other IT teams to ensure timely and effective resolution of technical problems. Excellent communication skills, strong technical knowledge, and a customer-centric approach are essential for success in this role.

Your ability to own your work and drive success will make a direct impact on the communities we serve. 

YOUR KEY RESPONSIBILITIES 

• Provide advanced technical support and troubleshooting for hardware, software, and network-related issues, including but not limited to desktops, laptops, printers, mobile devices, POS systems, and applications.

• Handle escalated support tickets from Tier 1 technicians and provide timely and effective resolutions.

• Investigate and resolve complex technical problems that may involve multiple systems or departments.

• Perform in-depth analysis of issues and identify root causes to prevent recurrence.

• Collaborate with other IT teams and vendors to ensure seamless integration and resolution of technical issues.

• Maintain accurate and detailed documentation of support tickets, solutions provided, and troubleshooting steps taken.

• Proactively communicate with end-users to provide updates, gather additional information, and ensure customer satisfaction.

• Assist with the deployment and configuration of hardware and software systems.

• Stay up to date with the latest technologies, industry trends, and best practices in IT support.

• Participate in training programs to enhance technical skills and knowledge.

• Contribute to the development and improvement of support processes and procedures.

• Adhere to company policies, security protocols, and compliance requirements.

• Ability to travel, up to 20% of the time.

COMPENSATION 

This position offers a competitive starting salary, with opportunities for growth based on performance and tenure. Hard work matters, and we reward it. 

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QUALIFICATIONS REQUIRED 

Education

• Minimum two years related experience with a technical diploma, associate degree or certification, or equivalent combination of education and experience.

Experience and/or Training

• Proven experience as a Tier I or Tier II support specialist or similar technical support role.
• Excellent knowledge of Windows and Mac operating systems.
• Proficiency in troubleshooting hardware and software issues.
• Experience in supporting Microsoft Office Suite and other common business applications.
• Ability to work well under pressure and prioritize tasks effectively.

Licenses/Certificates

• Driver’s license

Technology/Equipment

• Ability to troubleshoot PC’s, printers, phones, monitors, keyboards, mice, docking stations, personal cameras for meetings, and conference room setups.

PREFERRED QUALIFICATIONS 

Experience and/or Training

• 3+ years of experience
• Strong understanding of computer hardware, software, and networking concepts.
• Familiarity with Active Directory and remote desktop tools.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Customer-focused approach with a strong commitment to providing exceptional service. Licenses/Certificates CompTIA A+, Microsoft Certified Professional (MCP), or similar industry certifications.

  Licenses/Certificates 

• CompTIA A+, Microsoft Certified Professional (MCP), or similar industry certifications.

MANDATORY REQUIREMENT 

• U.S. Work Authorization (required)

CHALLENGE ACCEPTED? 

At Hendricks Commercial Properties, we don’t just keep our word, we make an impact. If you’re ready to be the CEO of your job, embrace the freedom to do amazing things, and take your career to the next level, we’d love to have you on our team. 

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