Information Technology Intern - Summer 2026

OVERVIEW:

The Information Technology Intern will support the Museum’s Information Technology team on two primary initiatives: implementing a policy management software solution and providing operational IT support. This internship offers hands-on experience working with IT staff and Museum departments to standardize and deploy policies, assist with a laptop refresh, and troubleshoot help desk tickets while gaining exposure to day-to-day IT operations in a large, complex organization.

The Children’s Museum is fiercely committed to our Diversity, Equity, Accessibility, and Inclusion (DEAI) efforts. We strive to create an inclusive environment where every individual is valued, and our internship program reflects this commitment.

ESSENTIAL RESPONSIBILITIES:

• Work with IT staff to review, update, standardize, and deploy IT policies and procedures within the Museum’s policy management software.

• Meet with departments across the Museum to support them in preparing and publishing policies and procedures in the policy management system.

• Assist the Help Desk Analyst with imaging, deploying, and refreshing laptops for Museum staff.

• Troubleshot hardware and software help desk tickets as assigned.

• Document processes, procedures, and updates related to IT operations and policy deployment.

• Support additional IT operational projects as needed.

REQUIREMENTS:

• Jr or above standing and currently pursuing a degree in Information Technology, Computer Science, Management Information Systems, or a related field.

• Strong technical writing skills.

• Experience working with a variety of software applications.

• Ability to communicate effectively with both technically proficient and non-technical users.

• Ability to troubleshoot basic computer hardware and software issues.

• Experience with standard software, including Outlook, Word, and Excel.

• Experience with technical writing related to governance, policies, or procedures preferred.

• Previous experience with IT support or help desk work preferred, but not required.

ADA REQUIREMENTS

• Must be able to sit and work at a computer for extended periods of time, with or without reasonable accommodation.
• Must be able to read, write, and edit technical documentation, with or without reasonable accommodation.
• Must be able to communicate effectively with staff through written and verbal communication, with or without reasonable accommodation.
• Must be able to use standard office and computer equipment, with or without reasonable accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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