Software Support and Documentation Engineer - Aurora, IL

Position Summary

Perform functions to demonstrate, support and develop software and related products.  Act as a key intermediary between customers and technical teams to identify and resolve functional and performance efficiencies the goal of optimizing software applications. With a moderate to advanced level of support and application expertise, resolve moderate to complex software queries, verify the alignment of software solutions with business objectives, and contribute to the continuous improvement of systems and processes for internal and external customers.

Additionally, this position will be expected to grow the capabilities of Mitutoyo software products around documentation in its various forms, including legacy (existing documentation) and new “help” technologies.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

What You'll Do: 

1.      Respond to user calls providing technical assistance to resolve moderate to complex problems.  Troubleshoot software issues and work with internal and end user IT teams to advise on application -specific hardware and operating systems issues.

2.      Respond to customers’ email inquiries.

3.      Respond to customer product inquiries, determine product applicability and refer to Sales for follow-up call.  May require participation in sales calls to demonstrate lab products.

4.      Document user problems for replication in-house.  Work with software engineering or internal staff to debug or resolve problems.

5.      Test new systems and fixes to ensure product specification conformance.

6.      Remain current on new lab software products, interfacing, hardware and operating system technology.

7.      Compile end user and knowledgebase documentation.  May include published articles or lectures and likely will expand beyond document-style assistance.

8.      Research and advise on the use of current and upcoming mediums for providing automated technical assistance to end users.

9.      Assist Software Support Specialists with inquiries that are beyond their technical capabilities.

10.  Perform other duties as assigned.

Competencies

1.      Communication, Oral and Written

2.      Quality and Quantity of Work

3.      Continuous Learning

4.      Job Knowledge

Why choose Mitutoyo?
Mitutoyo America Corporation is a leader in the field of precision measuring tools and instruments. We serve an important role in providing state-of-the-art measurement products to manufacturing companies throughout North America. We are the only full-line provider of Metrology solutions in North America that can satisfy every measurement challenge faced by our customers. Our benefits include:

• Competitive Salary package - $65K - $75K annually
• Minimum 17 days PTO plus at least 10 paid holidays per year
• Shut down period at the end of the year
• Medical, Dental, Vision & Life Insurance
• STD, LTD, Employee Assistance Program
• 401(k) Plan plus company match
• Tuition Reimbursement
• Service Recognition
• Company Vacation House in Florida

Supervisory Responsibilities: There are no supervisory responsibilities for this position.

Work Environment: Office Environment/Hybrid – 2 days office and 3 days remote (optional)

Physical Demands: The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

Position Type and Expected Hours of Work: This is a full-time position. Monday – Friday 8:30AM-5:00PM

Travel: Rarely (less than 5%)

Required Education and Experience: Bachelor’s Degree or Equivalent education/training, and at least four years’ experience in a related field.  Familiarity with metrology tools and measurement systems is a plus. Preferred knowledge of statistical process control (SPC) and quality control tools.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Reports to: Software Development Lab Manager – CTLAB America

Equal Opportunity Employer

Mitutoyo America Corporation is an Equal Opportunity Employer. It is our policy to judge employees on their individual merits, skills, abilities, performance, etc. The Company offers equal opportunities to all qualified applicants and employees without regard to race, religion, color, age, sex, national origin, veteran status, marital status, sexual orientation, or disability in accordance with applicable federal and state laws. This policy applies to all areas of our employment relationship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.