VP, Account Management

The Vice President, Account Management is an enterprise leader responsible for owning client retention, expansion influence, and long-term value realization across CAQH’s strategic, national, and regional accounts. This role leads the Account Management organization, sets the enterprise account strategy and operating model, and ensures consistent, high-impact engagement across the customer lifecycle.

The Vice President, Account Management operates as one of several senior commercial leaders reporting to the Chief Commercial Officer, partnering closely with Sales, Implementation, Revenue Operations, and Marketing to drive sustainable growth, client satisfaction, and measurable outcomes.

This is a full-time, remote, exempt position and reports to the CCO.

Base Salary Range: $225,000 – $245,000 annually.

Specific Responsibilities:

• Lead and scale the Account Management organization to achieve net revenue retention, client satisfaction, and organic growth goals.
• Own the enterprise Account Management strategy, including segmentation, coverage models, engagement standards, and success metrics.
• Partner as a peer with Sales leadership to support upsell and cross-sell efforts within existing accounts, ensuring clear handoffs, shared account planning, and coordinated client engagement while maintaining clear role ownership.
• Establish and enforce a consistent account planning and governance cadence, including executive business reviews, quarterly business reviews, and renewal readiness.
• Oversee executive-level client relationships and serve as an escalation point for complex or high-impact client issues.
• Drive value realization by ensuring clients fully adopt and realize measurable outcomes from CAQH solutions.
• Collaborate cross-functionally with Product, Product Innovation, Operations, Marketing, and Data teams to align client feedback with roadmap priorities and service delivery.
• Develop and monitor performance metrics for the Account Management organization, including retention, adoption, expansion influence, and client health indicators, without direct ownership of new logo revenue.
• Build, mentor, and retain high-performing Account Management leaders, fostering a culture of accountability, collaboration, and continuous improvement.
• Inform compensation and incentive structures for Account Management in alignment with company revenue and growth objectives.

Supervisory Responsibilities:

• Directly manage Strategic Account Management team, accountable for CAQH’s portfolio of strategic, national, or regional accounts.
• Set expectations, performance standards, and operating cadence for Directors and their teams, ensuring consistency in account planning, engagement, and value realization.
• Serve as the senior escalation point for complex client issues, renewals, and executive-level engagements.
• Drive leadership development, performance management, and succession planning across the Account Management organization.

Skills: 

• Proven executive leadership experience in account management, customer success, or client services within digital health tech, healthcare, or technology environments.
• Demonstrates a strong sense of curiosity – proactively exploring market trends, customer needs, and emerging data insights to continuously refine account strategies and unlock expansion opportunities.
• Communicates with precision and poise while building trust at every level of the organization.
• Pairs big-picture clarity with operational muscle-converts a north-star vision into roadmaps and shipped outcomes.
• Adapts quickly and decisively to fluid, high-velocity environments.

Experience:

• Minimum 12 years of progressive experience in account management, customer success, or related client-facing leadership roles.
• Demonstrated experience designing and implementing scalable client-segmented models – differentiating high-touch and low-touch accounts – to ensure efficient coverage, consistent engagement, and optimal use of Account Management resources.
• Prior experience within payer-facing organizations and/or managing healthcare data management (PDM, provider front door, COB, credentialing & compliance, etc.) solutions strongly preferred.

Education:

• Bachelor’s degree ideally in business, healthcare administration, or a related field.
• Advanced degree preferred but not required.

WHO WE ARE

CAQH is the trusted data connector at the core of healthcare. For more than 25 years, we have powered the industry with the largest and most complete healthcare data foundation in the U.S., including more than 4.8 million provider data records sourced directly from providers and member data representing 75% of covered lives supplied by health plans. By improving how essential information flows across the system, CAQH helps healthcare operate more efficiently, accurately, and with greater confidence.

WHAT YOU GET

At CAQH, you will do meaningful work at the intersection of healthcare, data, and technology, alongside experienced professionals who care about getting things right. We are a fully remote organization with employees across the U.S.

CAQH provides competitive compensation and a comprehensive benefits package for full-time employees, including medical, dental, and vision coverage, a 401(k) with employer contribution, paid parental leave, tuition assistance, and paid time off. We are committed to investing in our people and supporting professional growth and development over time.

EQUAL OPPORTUNITY EMPLOYER

CAQH is proud to be an equal opportunity employer and is committed to fostering a workplace where all individuals are valued, respected, and empowered. Employment decisions at CAQH are made without regard to race, color, religion, sex, national origin or ancestry, age, marital status, disability, protected veteran status, sexual orientation, gender identity or expression, familial status, family responsibilities, genetic information, or any other characteristic protected by law.

Applicants have rights under the Family Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA). If you need a reasonable accommodation to apply for a position, please contact CAQH Human Resources at hr@caqh.org. 

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