Overview:
The Receptionist is responsible for exemplary customer service delivery while greeting patients and visitors, answering high volume phone calls and overseeing other daily operations of front desk in a medical office to maintain optimal flow of services rendered.
Responsibilities:
- Greets all patients and visitors in person or by telephone. Uses customer service principles and techniques while responding to patient inquiries.
- Checks in patients for exams.
- Order entry into AllScripts after registration is completed.
- Communicates with offices for new orders.
- Assists patients with picking up films.
- Communicates with physicians and staff regarding any patient related issues.
Qualifications:
Education / Training
- High School Diploma/Equivalent
Preferences:
Associates of Arts Degree
Experience Requirements
- 1-year Customer Service setting
Preferences:
1 year experience in a medical office setting