Client Success Manager

Client Success Manager

Description

Client Success Manager – Revenue Cycle Management (RCM)

Overview

The Client Success Manager (CSM) for Revenue Cycle Management (RCM) serves as the primary relationship owner for a portfolio of Veradigm RCM clients. This role is responsible for ensuring customers achieve optimal financial and operational outcomes using Veradigm’s RCM solutions, including PM/EHR platforms, practice management workflows, billing services, and analytics tools. The CSM acts as a trusted advisor driving adoption, addressing challenges, and aligning Veradigm capabilities with customer goals.

Key Responsibilities

Client Relationship & Strategic Support

• Serve as the main point of contact for RCM clients, building strong, trusted relationships with practice leaders, billing managers, and revenue cycle stakeholders.
• Conduct regular business reviews focusing on KPIs such as collections performance, clean claim rates, denial trends, AR days, and productivity metrics.
• Understand each client’s operational workflows and revenue cycle goals; develop tailored action plans to improve performance using Veradigm solutions.
• Partner with clients to drive adoption of new features, best practices, and optimization opportunities across the Veradigm ecosystem.

RCM Performance & Issue Resolution

• Monitor account health and proactively identify trends impacting reimbursement, claims throughput, or workflow efficiency.
• Collaborate with internal RCM operations, product, engineering, and support teams to resolve client issues in a timely, accurate manner.
• Analyze revenue cycle reports to provide insights around coding, claims management, payment posting, EDI transactions, and denials.
• Support onboarding transitions and ensure new clients are set up for RCM success.

Cross‑Functional Collaboration

• Partner with Account Management, Support, Implementations, and Product Management to advocate for client needs and improvement opportunities.
• Provide client feedback to product teams regarding system enhancements, usability concerns, and feature requests.
• Assist with coordinating training resources and documentation to strengthen client workflow efficiency.

Client Retention & Growth

• Increase client satisfaction by delivering measurable improvements in practice revenue and operational outcomes.
• Identify upsell or cross‑sell opportunities (analytics, add‑on modules, services) and collaborate with Sales/Account Management.
• Reduce churn by proactively managing client concerns, maintaining clear communication, and demonstrating ongoing value.

Qualifications

Required

• 3–5+ years of experience in client success, account management, or RCM operations within healthcare technology or medical billing.
• Strong understanding of revenue cycle processes: charge capture, coding, claims submission, ERA/EOB reconciliation, denials, appeals, and AR follow‑up.
• Experience supporting or working with EHR/PM systems and RCM tools.
• Excellent communication, relationship management, and problem‑solving skills.
• Ability to interpret financial/RCM performance data and translate insights into actionable recommendations.
• Proven track record of managing multiple client accounts in a fast‑paced environment.

Preferred

• Experience with Veradigm, Allscripts, or other major ambulatory EHR/PM systems.
• Background in medical billing, practice management, or healthcare operations.
• Knowledge of RCM KPIs, industry benchmarks, and regulatory/compliance considerations.
• Project management experience (PMP or similar a plus).

Compensation Range:

Enhancing Lives and Building Careers

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?

Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.

We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19.

Visa Sponsorship is not offered for this position.

At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

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