Senior Manager, Market Intelligence and Strategy

Job Brief

The Sr. Manager, Market Intelligence and Strategy will join a team responsible for defining, organizing and implementing key initiatives with a focus to maximize value for existing and new customers and drive business growth.

At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company.

Certified as a Great Place to Work and as a Top Employer, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.

JOB SUMMARY:
The Sr. Manager, Market Intelligence and Strategy will join a team responsible for defining, organizing and implementing key initiatives with a focus to maximize value for existing and new customers and drive business growth. The role will be responsible for market intelligence/research, driving key strategic initiatives, and assisting in ongoing PMO activities of the Chief of Staff office. A successful candidate will be highly analytical, detail-oriented and has a demonstrated record of leading cross-functional teams, managing multiple projects, competing priorities simultaneously and successfully delivering results in a fast pace, dynamic environment.

DUTIES AND RESPONSIBILITIES:

• Market Intelligence/Strategy
• Conduct regular logistics market analysis based on but not limited to research studies (e.g. Colography)
• Create and maintain a process of sourcing, streamlining and sharing information from all facets of live/ recent market data (competition, customer, industry, regulations, etc) to the relevant groups of stakeholders across the company in a timely fashion
• Buildup, maintain and share knowledge base including information on competitors, e-commerce market and trends (customer, vendors and industry)
• Provide support in defining DHLeC value proposition and strategic fit based on e-commerce sector trends, customer needs, competitors dynamics and internal capabilities
• Support PMO office
• Lead planning, execution, and governance of cross-functional strategic initiatives, ensuring alignment with enterprise priorities
• Partner with senior leadership to translate executive objectives into clear workplans, milestones, and success metrics across assigned programs/ initiatives
• Drive accountability across teams by establishing reporting cadences, project dashboards, and KPIs for major initiatives
• Act as a central coordination point for initiatives that cut across multiple functions, mitigating risks and highlighting roadblocks to Sr. Management
• Facilitate executive reviews and prepare high-quality materials for C-suite and Board-level discussions
• Support the governance, communication and alignment of our strategy to key stakeholder groups; notably Corporate, Head Office, and the other DHL eCommerce regions
• Drive select Strategic Initiatives
• Responsible for leading end-to-end development & implementation of prioritized initiatives across functions; conduct alignment of responsibilities for the delivery and provide guidance to functional leads, continuously monitor progress of initiatives and report to the leadership team, serve as an escalation point for arising challenges and facilitate issue resolution
• Conduct numerical and qualitative analyses of proposed initiatives, evaluate required resources and organization effort to execute; prioritize initiatives jointly with the senior leadership team

REQUIREMENTS AND SKILLS:

• Strong overall business acumen with the ability to structure and analyze business problems, execute business analyses and effectively prioritize goals and tasks
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, drive actions and evaluate outcomes
• Cross-functional project management skills with a demonstrated record of achieving organizational alignment, managing conflicting objectives, resolving conflicts, and delivering results on budget and on time
• Demonstrated record of partnering with teams across the organization and influencing to achieve business results across multiple teams who may have different goals
• Proven ability of taking ownership, managing multiple, competing priorities simultaneously and successfully delivering results in a fast pace, dynamic environment
• Excellent communication and persuasion skills, ability to understand various perspectives, demonstrated success in building buy-in for new ideas
• Exceptional executive presence and stakeholder management skills
• Solution-finder mentality with a proven record of proactive problem resolution often beyond own direct responsibilities
• Highly organized, detail-oriented, and able to manage competing priorities in a fast-paced environment
• High proficiency in Excel, PowerPoint

EDUCATION/EXPERIENCE:

• Bachelor’s degree in Business, Logistics or related filed required
• 10+ years of experience in strategy implementation, project management, product management and/ or supply chain operations
• Management consulting experience is preferred
• Experience working with C-level executives and managing high-visibility, enterprise-wide programs
• PMO certification is a plus
• Experience in ecommerce, Business to Consumer (B2C) shipping or logistics
• Knowledge of USPS postal regulations a plus

PHYSICAL DEMANDS:

• Physical demands are consistent with a professional office setting
• Regular sitting at workstation for 25 – 75% of the work shift
• Frequent standing and walking
• Some travel may be required (<10%)

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