Patient Financial Services Rep/UKHC

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details

Job TitlePatient Financial Services Rep/UKHCRequisition NumberRE52967Working TitlePatient Financial Services RepresentativeDepartment NameH4014:Patient AccountsWork LocationLexington, KYGrade Level07Salary Range$17.50-27.31/hourType of PositionStaffPosition Time Status Full-TimeRequired Education

AA

Click here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience

1 yr

Required License/Registration/CertificationNonePhysical RequirementsThe essential job functions of this position require you to: maintain confidentiality; prioritize and manage work effectively; provide exceptional customer service and positively represent UK Healthcare; ensure work is detailed, accurate and completed in a timely manner; perform work in a sedentary position; interact with individuals from various levels throughout the Enterprise and work successfully in a team as well as independently.ShiftMonday – Friday 8:00 am – 4:30 pm. RemoteJob SummaryUnder the direction of the Assistant Director and Follow-up Leadership Team, the Patient Financial Services Representative – Follow-Up is responsible for the collection and resolution of inpatient and outpatient accounts. This spans governmental, commercial, and/or managed care payers. The representative is expected to be familiar with Hospital and Departmental policies and procedures and able to utilize all resources within the Hospital and Department to accomplish the assigned job duties. This position will also provide customer service to patients and families to help ensure that UKHC collects sufficient cash necessary to support Healthcare operations, and participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction.

This is a fully remote position.Skills / Knowledge / AbilitiesThe ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; excellent communication skills (both written and verbal); solid time management, critical thinking, follow-through, and planning and organizational skills are all critical to the success in this position and a high level of respect for confidentiality is a must.Does this position have supervisory responsibilities? NoPreferred Education/ExperienceAssociates degree and 3-4 years of accounting, insurance claims and billing, medical office and/or clerical work preferred. Previous experience working with patient accounts/HIPAA highly preferred.Deadline to Apply02/04/2026Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * In the past two years, have you worked or processed online corrections within any Healthcare payer website or system?
   • No
   • Medicare
   • Medicaid
   • Ky Medicaid Managed Care
   • Commercial
2. * How many years of direct healthcare billing/follow-up paid work experience do you have?
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
3. * Please explain your work-related experience with multitasking and dealing with multiple interruptions.

   (Open Ended Question)

4. * Please describe a time when you provided exceptional customer service and include specific details regarding the situation.

   (Open Ended Question)

5. * Please describe how you plan your daily work activities.

   (Open Ended Question)

Applicant Documents
Required Documents

1. Resume

Optional Documents

1. Cover Letter

Equal employment opportunity, including veterans and individuals with disabilities.

PI281659638